Customer Support Executive

WORLD FARM COMPANY (PRIVATE) LIMITED; Singapore; Sur place; SGD 2 500 - 3 800; Plein temps

Avantages offerts par ce poste

Casual work environment

Friendly team culture

Work-life balance with flexible hours

Growth opportunities

Résumé du poste

World Farm Company (Private) Limited in Singapore is seeking a Customer Support Executive for a 12-month contract. This on-site role is based at Jurong East and follows a 5-day work week with hours Mon–Thu 8:00am–6:00pm and Fri 8:00am–5:00pm.

You will support customer service and sales teams, handle multi-channel communications, act as a brand ambassador, and manage office administration, stock lists, quotations, invoices and related documents. Training will be provided.

Qualifications

• N/O Levels or Diploma or equivalent.
• 1 year local working experience.
• Strong organisational and prioritisation skills.
• Good time management and ability to multitask.
• Excellent written and spoken English.
• Proficiency in Microsoft Office and email systems.

Responsabilités

• Support customer service and sales teams.
• Handle incoming communications across multiple channels.
• Act as a brand ambassador when engaging with customers.
• Maintain filing systems and manage records.
• Coordinate between Jurong and Sungei Tengah offices.
• Prepare quotations, contracts, delivery orders, invoices, and other documents.
• Update stock lists, catalogues, website, and server.
• Ensure accuracy of sales transactions and project information.
• Manage office and pantry supplies inventory.
• Perform front desk duties and welcome guests.
• Carry out general ad-hoc administrative tasks.

Connaissances

Organisational skills

Time management

Written English

Interpersonal skills

Customer service

Microsoft Office

Formation

N/O levels or Diploma

Description du poste

Customer Support Executive

Location: Jurong East

Employment Type: 12 months contract

Work Schedule: 5-day work week

• Mon–Thu: 8:00am – 6:00pm


• Fri: 8:00am – 5:00pm (On-site role, not WFH)

About World Farm

World Farm is one of Singapore’s largest retail and wholesale garden centres, offering the widest range of plants and gardening products at the best value. As we expand towards becoming Singapore’s biggest retail garden centre brand, we’re seeking dedicated team players to grow with us in this exciting phase.

Responsibilities

• Support customer service and sales teams.


• Handle incoming communications across multiple channels.


• Act as a brand ambassador when engaging with customers.


• Maintain filing systems and manage records.


• Coordinate between Jurong and Sungei Tengah offices.


• Prepare quotations, contracts, delivery orders, invoices, and other documents.


• Update and manage plant/product stock lists, catalogues, website, and server.


• Ensure accuracy of sales transactions and project information.


• Manage office and pantry supplies inventory.


• Perform office front desk duties, welcoming guests.


• Carry out general ad-hoc administrative tasks.

Requirements

• 'N’ Levels, 'O’ Levels or Diploma in any field.


• At least 1 year of local working experience.


• Strong organisational and prioritisation skills.


• Good time management skills to handle multiple tasks efficiently.


• Good written and spoken English


• Excellent interpersonal and customer service skills.


• Proficiency in Microsoft Office, Outlook, and email systems.


• Positive attitude, detail-oriented, and deadline-driven.


• Willingness to learn new skills.


• Training will be provided.

Benefits

• Casual and relaxed work environment.


• Friendly and supportive team culture.


• Strong leadership and guidance.


• Good work-life balance with flexible hours.


• Opportunities for personal and professional growth.