Customer Support Executive

Prime Cruise Asia Pte Ltd

Singapore

On-site

SGD 36,000 - 54,000

Full time

4 days ago

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Job summary

Prime Cruise Asia Pte Ltd is seeking a role responsible for Group Departure and Event Management, including booking flights, hotels and activities for clients. You will review travel documents for bookings and perform other operational tasks.

The role requires proactive customer service with strong follow-up, proficiency in PowerPoint and Microsoft Office, and a passion for travel. Collaborative teamwork with the operations group is essential.

Qualifications

GCE O/A level or equivalent credential.
Minimum 2 years of working experience.
Good general cruise knowledge.
Strong follow-up and customer service skills.
Proficiency in PowerPoint and Microsoft Office.

Responsibilities

Assist with booking flights, hotels and activities for clients
Review and verify travel documents for bookings and other operational tasks
Respond to client inquiries via phone, email and chat
Provide administrative support to the operation team
Process improvement and enhance operational efficiency

Skills

Customer service

Communication skills

Cruise knowledge

Education

GCE O/A level

Tools

PowerPoint

Microsoft Office

Job description

About the role

Responsible for Group Departure and Event Management, booking and documentation. You will assist with booking flights, hotels and activities for clients, review and verify travel documents for bookings and other operational tasks.

Key responsibilities