Customer Support Clerk

GE Aerospace; Singapore; On-site; SGD 33,000 - 54,000; Full time

Job summary

GE Aerospace in Singapore seeks an organized, responsive individual to monitor and process customer orders to meet On-Time delivery and site sales targets. Responsibilities include tracking orders, coordinating with production control on delays, and handling inquiries, with proficiency in Microsoft Office.

Minimum GCE O level or equivalent plus 3 years of relevant experience is required. The role emphasizes teamwork and adherence to English manufacturing SOPs, with opportunities to contribute to

Qualifications

• Proficient in Microsoft Office suite
• Able to read/understand English manufacturing docs
• Experience with order processing or similar clerical tasks is a plus

Responsibilities

• Track status of customer orders to ensure on-time delivery
• Coordinate with shop production control on delays and revised ship dates
• Highlight delays and issues to Customer Service for follow-up
• Process orders, allocate replacements if needed, generate shipment and billing documents
• Assist in replying to customer inquiries
• Participate in EHS/Teaming activities

Skills

Microsoft Office

Customer focus

Education

GCE O Level / SPM

Tools

Excel

Word

Job description

Job Description Summary

You will be responsible to monitor and process Customers’ orders to ensure to meet On-Time delivery and Site sales targets.

Job Description Summary

You will be responsible to monitor and process Customers’ orders to ensure to meet On-Time delivery and Site sales targets.

Job Description

Company Overview

Working at GE Aerospace means you are bringing your unique perspective, innovative spirit, drive, and curiosity to a collaborative and diverse team working to advance aerospace for future generations. If you have ideas, we will listen. Join us and see your ideas take flight!

Site Overview

For more than 40 years, our advanced facilities in Singapore have led aerospace innovation across Asia Pacific. From automating processes to leveraging smart factory technologies, robotics, and additive manufacturing, GE Aerospace is shaping the future of aviation at GE Aerospace Engine Services Singapore (GEAESS).

GEAESS is our largest site for engine component Maintenance, Repair, and Overhaul (MRO), responsible for more than 60% of our global repair volume.

Essential Responsibilities

• Tracking of the status of customers’ orders to ensure orders are completed timely.
• Working with the shop production control technicians or planners on any order delays for a recommit Estimated ship date.
• Highlight any delays and issues encountered with the orders to Customer Service account holder for follow up with customers
• Orders processing, by completing scrap replacement allocation (if any) and generate documents for shipment and billing of the orders.
• Assist in replying any customers’ inquiries.
• Participate in EHS / Teaming activities.

The Ideal Candidate

• An organized and responsive candidate with proficiency in Microsoft Office and a willingness to learn.

Qualifications/Requirements

• Minimum GCE ‘O’ level/SPM and/or with 3 years of relevant experience
• Able to read and understand the manufacturing operation sheets and standard operation procedures in English
• Proficient in Microsoft Windows applications (eg. Excel / Word)

Desired Characteristics

• A team player

Whether we are manufacturing components for our engines, driving innovation in fuel and noise reduction, or unlocking new opportunities to grow and deliver more productivity, our GE Aerospace teams are dedicated and making a global impact. Join us and help move the aerospace industry forward.

By submitting your application for this position, you consent to the collection, use, and disclosure of your personal data by GE Aerospace and its recruitment partners, including Employment and Employability Institute Pte Ltd, for the purpose of i) employment facilitation and ii) data and statistical analysis. You may find out more information on the PDPA policies at https://www.geaerospace.com/careers/privacy and https://www.e2i.com.sg/pdpa/.

Additional Information

Relocation Assistance Provided: No