Customer Success Manager, Programmatic Advertising

AlgoriX; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Algorix in Singapore is seeking a Customer Success Manager to nurture relationships with global DSPs, ad networks, agencies, and developers. You will optimize performance, drive monetization opportunities, and lead new business activities with targeted accounts.

The role emphasizes consultative sales and strategic partnerships to grow partner revenue and opportunities across markets, requiring independence, proactivity, and strong interpersonal skills.

Qualifications

• Good understanding of the mobile ad tech ecosystem, and interfacing with ad tech companies.
• Proven history of customer success or account management.
• Strong analytical and problem-solving abilities.
• Minimum 1 year of digital advertising experience.
• Excellent interpersonal and cross-functional collaboration skills.
• Fluent English; knowledge of another foreign language is a plus.

Responsibilities

• Manage, upsell and optimize on assigned global strategic accounts.
• Coordinate cross-functional support to manage revenue operations for global partners.
• Lead publisher strategy by analyzing performance trends and optimizing PMP deals.
• Drive revenue growth through upselling of new products and wider collaborations.
• Provide feedback to shape product roadmaps based on client needs and market trends.
• Own weekly reporting and quarterly revenue planning for the accounts portfolio.
• Maintain and deepen relationships with partners to exceed revenue goals.
• Represent Algorix at events to promote the programmatic landscape.
• Collaborate with product teams on beta launches, integrations, and commercialization strategies.

Skills

Customer success

Account management

Analytical skills

Digital advertising

Relationship building

Teamwork

Organizational skills

English fluency

Job description

Algorix is looking for a Customer Success Manager with an outstanding track record to join our growing global team in Singapore. This role will have the opportunity to work with world leading global DSPs, Adnetworks, Media Agencies, Publishers and APP Developers.

Customer Success Manager plays an integral role in building relationships, maximizing advertising spend for demand partners & monetization opportunities for Supply partners. The role is also expected to perform new business activities with targeted accounts.

The Customer Success Manager acts as a consultative and strategic sales partner, translating Algorix value proposition to grow global partners revenue.

Key characteristics the account manager must possesses: ability to work independently, entrepreneur, enthusiastic, proactive, excellent interpersonal skills and self-motivated.

Key Responsibilities:

• Manage, upsell and perform optimizations on assigned global strategic accounts.
• Orchestrate the cross-functional support (supply, demand, product, engineering, and finance) required to manage revenue operations for global partners.
• Lead publisher strategy by monitoring & analyzing key performance trends, and optimizing open and private marketplace performance.
• Work on account growth strategy for key demand partners, i.e retain partners quarter on quarter and strategize to grow revenue through upselling of new PMP deals and products.
• Provide feedback and help shape the product roadmaps by communicating client requirements and larger market trends.
• Drive data analytics to derive actionable insights and shape business decisions.
• Own weekly reporting and quarterly revenue planning efforts for the accounts’ portfolio.
• Own a portfolio of partners’ relationships and manage stakeholders to exceed revenue goals.
• Execute quarterly business reviews, monthly working sessions with global demand & supply partners and calls to further account objective.
• Participate in events to evangelize Algorix and Programmatic landscape.
• Work closely with product teams and partners to navigate and launch product betas, partner integrations, and commercialization strategies.

Requirements

• Good understanding of mobile ad tech ecosystem, CTV/OTT and interfacing with ad tech companies through a role at a DSP, SSP, Ad Network and Ad Exchange.
• Proven history of customer success/account management.
• Analytical skills combined with great problem-solving abilities.
• At least 1 year of digital advertising experience is required.
• Experience building very strong personal relationships, overcoming tough issues in positive ways and building lasting inter-company partnerships.
• Excellent teamwork and communications skills – both inside and outside the company.
• Highly organized, used to managing multiple projects to tight deadlines and with great attention to detail.
• Fluent (written and spoken) English and knowledge of another foreign native language (written and spoken) will be a plus.
• Only those reside in Singapore will be considered.