Customer Success Manager

5G-Starlink Pte.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

International work environment

Job summary

5G-Starlink Pte. seeks an experienced Customer Success/Account Manager to nurture client relationships, drive renewals, and identify value through upsell opportunities.

You will onboard customers, ensure adoption across our SaaS products, and collaborate with Sales, Product and Marketing to deliver seamless transitions between teams. The role requires maritime industry experience, strong English communication, and proficiency in Salesforce CRM, with a proactive, organised approach to manage

Qualifications

• 2+ years in client-facing/account management/sales, international preference.
• 2+ years in maritime/shipping industry.
• Excel and PowerPoint proficiency.
• Excellent written and verbal communication.
• Able to explain technical solutions to non-technical audiences.
• Strong computer and internet skills.

Responsibilities

• Maintain collaborative relationship with customers and ensure renewals.
• Discover upsell/cross-sell opportunities to grow revenue.
• Drive product adoption and full usage by customers.
• Onboard customers to align with their business needs.
• Understand customer goals and identify value opportunities.
• Handle quotations, invoices, and license agreements accurately.
• Provide training on services and collect feedback for improvements.
• Forecast and engage at-risk customers proactively.
• Log communications and document CRM activities.
• Collaborate with Sales, Product and Marketing for smooth handoffs.

Skills

Client relationship mgmt

Sales / upsell

Cross-functional collaboration

CRM experience

MS Office (Excel/PowerPoint)

English communication

Maritime/shipping knowledge

SaaS familiarity

Data analytics basics

Tools

Salesforce CRM

Data analytics tools

Job description

• Maintain a highly collaborative and positive relationship with the customers
• Ensure customers renew their contracts
• Discover and identify upsell/cross-sell opportunities to maximise customer growth
• Drive adoption and make sure customers use its full extent
• Helpcustomers plan and understand the best ways to utilise our products,based on their business needs by successfully onboarding them
• Understand customers' business, use case, goals and identify opportunities to add value
• Accurately handle quotations, invoices, and license agreements.
• Support our customers and train them on services acquired based on their use case and goals set
• Identify, forecast, and proactively engage customers at risk
• Log client communication and document relevant activities in our CRM
• Provide and manage feedback to various internal customer teams to improve customer experience
• Gather feedback from customers and analyse data to identify best practices
• Workclosely with our Customer Support, Sales and Marketing Teams to ensurecustomers' smooth transition from one team to another

Must Have

Requirements

• More than 2 years relevant work experience in client-facing/account management/sales roles preferably international
• More than 2 years relevant work experience in maritime and/ or shipping industry
• Excellent command of Microsoft Office Suite (Excel, Power Point)
• Excellent written and verbal communication skills
• Effective communication with non-technical people in order to familiarise themselves with technical solutions
• Above-average computer and internet skills
• Fluency in English is a must additional languages are advantageous
• Demonstrated ability to build relationships and trust with clients, while identifying and assessing client opportunity and risk
• Empathetic, positive attitude with a desire to help customers reach their goals
• Well-organised, with high attention to detail and ability to prioritise
• Experience in working with complex, multi-divisional, multi-geographical customers
• Exceptional communication skills and collaborative
• Experience working with cross-functional teams (e.g. Sales, Product, Marketing)
• Driven, self-motivated, enthusiastic, and with a can-do attitude
• Effective presentation skills with the ability to deliver clear and concise messages both internally and with clients
• Proactive mindset
• Working experience with a SaaS product
• Experience in using Salesforce CRM
• Understanding of data analytics tools

And these are some of the perks you receive when you join:

• Work in an international, dynamic and pleasant environment, at a growing company