Customer Success Executive

ORIENTAL REMEDIES EAST COAST PRIVATE LIMITED; Singapore; On-site; SGD 30,000 - 40,000; Full time

Benefits offered by this job

Annual Leave - 14 days onwards

Birthday Leave

FREE TCM services and 50% discount for family members

Great working culture

Job summary

ORIENTAL REMEDIES EAST COAST PRIVATE LIMITED is looking for a customer-focused individual to manage patient interactions and clinic operations in Singapore. Responsibilities include scheduling, providing excellent customer service, and contributing to revenue optimization through strategic planning.

The ideal candidate should have at least 2 years of experience in customer service or telemarketing, preferably in healthcare, and a passion for Traditional Chinese Medicine (TCM). Attractive benefits include annual leave starting at 14 days and unique employee perks.

Qualifications

• Minimum 2 years of customer service or telemarketing experience in retail or healthcare.
• Passion for Traditional Chinese Medicine (TCM) or healthcare.
• Strong focus on customer service, self-motivation, and adaptability.

Responsibilities

• Serve as the primary contact for patients and partners.
• Manage patient flow and schedule appointments.
• Contribute to strategic planning to optimize clinic revenue.

Skills

Customer service

Sales-oriented mindset

Interpersonal skills

Multitasking

Tools

Microsoft Office

Google Suite

Job description

Job Responsibilities

• Serve as the primary point of contact for patients, external partners, and internal operations.
• Manage patient flow efficiently, including scheduling appointments and handling walk-in inquiries.
• Provide excellent customer service, addressing inquiries and concerns promptly and professionally.
• Contribute to strategic planning and appointment scheduling to optimize clinic revenue and improve processes.
• Maintain accurate and up-to-date records, including daily, weekly, and monthly performance reports.
• Actively promote clinic services through effective communication and cross‑selling techniques.
• Identify opportunities to upsell services and packages to enhance customer satisfaction and revenue.
• Perform any other ad hoc duties as assigned from time to time by Management.

Job Requirements

• Minimum 2 years of customer service or telemarketing experience in the retail or healthcare industry.
• Prior experience in a healthcare, clinic, massage, or spa setting is preferred.
• Immediate availability or short notice start dates are highly advantageous.
• Passion for Traditional Chinese Medicine (TCM) or the healthcare industry.
• Ability to adapt quickly to changing situations and thrive in a fast‑paced environment.
• Strong customer focus, self‑motivation, and sales‑oriented mindset.
• Proactive, enthusiastic, independent, compassionate, and a positive learner.
• Excellent interpersonal and communication skills.
• Strong multitasking, prioritization, and independent work abilities.
• Proficiency in Microsoft Office and Google Suite applications.

Job Highlights

• Annual Leave - 14 days onwards
• Birthday Leave - We believe employee should take a day off to celebrate their birthday with their loved ones
• FREE TCM services and Tech‑enhanced therapies for our employees, and 50% discount for employees’ family members!
• Great working culture - Fun and enjoyable workplace that embraces Diversity and Work‑life balance/harmony

We are an equal opportunity employer who makes decisions without regard to age, identity, gender, race, colour, ethnicity, etc. We encourage our employees to be their true selves at work.

By applying for this role, you consent to ORG’s PDPA and e2i’s PDPA.