Customer Service Executive

ORIENTAL REMEDIES EAST COAST PRIVATE LIMITED; Singapore; On-site; SGD 30,000 - 45,000; Full time

Benefits offered by this job

Annual Leave - 14 days onwards

Birthday Leave

FREE TCM services for employees and 50% discount for family members

Attractive commissions

Fun and enjoyable workplace culture

Job summary

ORIENTAL REMEDIES EAST COAST PRIVATE LIMITED in Singapore is looking for candidates to provide administrative support, deliver excellent customer service, and perform Electro-Lymphatic Therapy (ELT). Training is provided for those without prior experience.

Join a team that values diversity with great employee benefits including annual leave, birthday leave, and discounts on TCM services. They foster a fun workplace culture and offer growth and career development opportunities.

Qualifications

• 1-2 years sales experience in the retail/healthcare industry preferred.
• Candidates with no prior experience are welcome to apply (training will be provided).
• Ability to adapt quickly to situations in a fast-paced environment.
• Customer-focused, self-motivated, enthusiastic, and a good team player.

Responsibilities

• Provide administrative support and maintain patient medical records.
• Deliver excellent customer service and build relationships with patients.
• Perform Electro-Lymphatic Therapy (ELT) to enhance patients' wellness.
• Educate patients about clinic products and services.

Skills

Sales experience

Customer service orientation

Interpersonal and communication skills

Compassion and positive attitude

Education

Relevant beauty and service-related qualifications (CIDESCO/CIBTAC/WSQ/ITEC)

Job description

Job Responsibilities

• Provide administrative support, including registration, scheduling appointments, maintaining accurate patient medical records, and cashiering.
• Attend to customer inquiries, deliver top-notch customer service and build sustainable relationships with patients to maximize sales, customer satisfaction, and retention.
• Connect with patients, follow-up, monitor and continuously access patients’ treatments throughout their recovery process to help them achieve the desired results.
• Maintain detailed and accurate treatment records and support the clinic's day-to-day operations.
• Perform Electro-Lymphatic Therapy (ELT) to help patients enhance their overall health and wellness.
• Work with physicians to develop suitable treatment plans and dispense medication as prescribed for every patient.
• Educate patients about the clinic's products and services effectively.
• Perform the packaging and labeling activities of medications.
• Sanitize, maintain the tidiness and cleanliness of the treatment rooms and clinic equipment.
• Achieve monthly personal and company sales targets without hard selling.
• Assist in monthly or quarterly clinic promotional activities and propose new strategies for business growth.
• Perform any other ad hoc duties as assigned from time to time.

Job Requirements

• Candidates with no prior experience are welcome to apply (training will be provided)
• Preferably 1-2 years sales experience in the retail/healthcare industry preferred.
• Preferably candidates with prior healthcare/clinic/massage and spa setting experience.
• Candidates who possess relevant beauty and service-related qualifications such as CIDESCO/ CIBTAC / WSQ/ ITEC, etc., are a plus.
• Able to commence work immediately/on short notice would be a big plus.
• Possess great passion and interest in TCM or healthcare industry
• Able to adapt quickly to situations and comfortable working in a fast-paced environment
• Customer-focused, self-motivated, sales and service-oriented.
• Proactive, enthusiastic, independent, compassionate, and has a positive learning attitude.
• Good team player with excellent interpersonal and communication skills.
• Candidates with relevant experience and proven track record will be considered for a senior position.

Job Highlights

1. Annual Leave - 14 days onwards
2. Birthday Leave - We believe employee should take a day off to celebrate their birthday with their loved ones
3. FREE TCM services and Tech-enhanced therapies for our employees, and 50% discount for employees’ family members!
4. Attractive and Good Commissions Entitlement
5. Great working culture - Fun and enjoyable workplace that embraces Diversity and Work-life balance/harmony

Why Should You Join Us?

GREAT CULTURE AND ATMOSPHERE:

Because you will be working along with amazing and crazy fun people. We have cyclists, chefs, yogis, gamers, athletes, animal lovers, motivational and inspirational trainers, foodies, and many more.

GREAT SALARY PACKAGE AND BENEFITS:

Because we offer benefits which are most desired and valued by people. We believe that the people in the team are the backbone of the company, the core of everything we do. This is why we invest so much in our employee’s welfare and future.

GROWTH AND CAREER DEVELOPMENT:

Because the sky's the limit and we firmly believe that our employees' growth, development, and well-being are the most significant factor. We hope to grow with our employees, we want our people to shine brighter as they progress with the company.

DIVERSITY:

Because we value equity and inclusion. We are an equal opportunity employer who makes decisions without regard to age, identity, gender, race, colour, ethnicity, etc. We encourage our employees to be their true selves at work.