Telemarketing Executive

ORIENTAL REMEDIES EAST COAST PRIVATE LIMITED; Singapore; On-site; SGD 30,000 - 50,000; Full time

Benefits offered by this job

14 days annual leave

Birthday leave

FREE TCM services

50% discount for family members

Great work culture

Job summary

ORIENTAL REMEDIES EAST COAST PRIVATE LIMITED in Singapore seeks a motivated individual to enhance patient experiences. In this role, you will be the primary contact for patients and handle scheduling and inquiries efficiently.

We're looking for someone with a minimum of 2 years in customer service and a passion for Traditional Chinese Medicine (TCM). Our culture is vibrant and supportive, offering numerous benefits like FREE TCM services and employee discounts.

Qualifications

• Minimum 2 years of customer service or telemarketing experience in retail or healthcare.
• Prior experience in a healthcare or similar setting preferred.
• Immediate availability or short notice start date is advantageous.
• Strong customer focus, self-motivation, and sales-oriented mindset.
• Excellent multitasking and prioritization skills.

Responsibilities

• Serve as the primary point of contact for patients and partners.
• Manage patient flow, including scheduling appointments.
• Provide excellent customer service addressing inquiries.
• Maintain accurate records and performance reports.
• Actively promote clinic services and upsell where possible.

Skills

Customer service

Telemarketing

Strong interpersonal and communication skills

Proficiency in Microsoft Office

Proficiency in Google Suite

Sales-oriented mindset

Job description

Job Responsibilities

• Serve as the primary point of contact for patients, external partners, and internal operations.
• Manage patient flow efficiently, including scheduling appointments and handling walk‑in inquiries.
• Provide excellent customer service, addressing inquiries and concerns promptly and professionally.
• Contribute to strategic planning and appointment scheduling to optimize clinic revenue and improve processes.
• Maintain accurate and up-to-date records, including daily, weekly, and monthly performance reports.
• Actively promote clinic services through effective communication and cross‑selling techniques.
• Identify opportunities to upsell services and packages to enhance customer satisfaction and revenue.
• Perform any other ad hoc duties as assigned from time to time by Management.

Job Requirements

• Minimum 2 years of customer service or telemarketing experience in the retail or healthcare industry.
• Prior experience in a healthcare, clinic, massage, or spa setting is preferred.
• Immediate availability or short notice start dates are highly advantageous.
• Passion for Traditional Chinese Medicine (TCM) or the healthcare industry.
• Ability to adapt quickly to changing situations and thrive in a fast‑paced environment.
• Strong customer focus, self‑motivation, and sales‑oriented mindset.
• Proactive, enthusiastic, independent, compassionate, and a positive learner.
• Excellent interpersonal and communication skills.
• Strong multitasking, prioritization, and independent work abilities.
• Proficiency in Microsoft Office and Google Suite applications.

Job Highlights

• Annual Leave - 14 days onwards
• Birthday Leave - We believe employee should take a day off to celebrate their birthday with their loved ones
• FREE TCM services and Tech‑enhanced therapies for our employees, and 50% discount for employees' family members!
• Great working culture - Fun and enjoyable workplace that embraces Diversity and Work‑life balance/harmony

Why Should You Join Us?

GREAT CULTURE AND ATMOSPHERE

Because you will be working along with amazing and crazy fun people. We have cyclists, chefs, yogis, gamers, athletes, animal lovers, motivational and inspirational trainers, foodies, and many more.

GREAT SALARY PACKAGE AND BENEFITS

Because we offer benefits which are most desired and valued by people. We believe that the people in the team are the backbone of the company, the core of everything we do. This is why we invest so much in our employees' welfare and future.

GROWTH AND CAREER DEVELOPMENT

Because the sky's the limit and we firmly believe that our employees' growth, development, and well-being are the most significant factor. We hope to grow with our employees, we want our people to shine brighter as they progress with the company.

DIVERSITY

Because we value equity and inclusion. We are an equal opportunity employer who makes decisions without regard to age, identity, gender, race, colour, ethnicity, etc. We encourage our employees to be their true selves at work.