Customer Success Executive

MicroEngine Technology Pte. Ltd.; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

MicroEngine Technology Pte. Ltd. in Singapore is seeking a Customer Success Executive to join our Bukit Batok East West Region office.

You will be the primary point of contact for clients, build strong relationships, and ensure they derive maximum value from our products and services. You will provide proactive support, collaborate with cross-functional teams, identify upsell opportunities, and contribute to customer satisfaction, retention, and growth.

Qualifications

• Proven customer service experience in technology or software environments.
• Excellent written and verbal communication skills, able to explain complex concepts clearly.
• Proactive, customer-focused with a passion for delivering exceptional service.
• Collaborative team player who works well with cross-functional teams.

Responsibilities

• Serve as the main point of contact for assigned customers, addressing inquiries promptly and professionally.
• Develop and maintain strong relationships with customers at all levels to understand business objectives.
• Identify upsell and cross-sell opportunities aligned with customer needs.
• Provide technical support and troubleshoot issues, escalating when necessary.

Skills

Customer service experience

Excellent communication

Proactive approach

Collaborative mindset

Education

Diploma or degree in business, customer service, technology, or related field

Job description

About the role

We are seeking a Customer Success Executive to join our customer-facing team at our Bukit Batok East West Region office in Singapore. This is a full-time position that plays a crucial role in ensuring our customers achieve their business objectives and derive maximum value from our products and services. As a Customer Success Executive, you will be the primary point of contact for our clients, responsible for building strong relationships, understanding their needs, and providing proactive support to enhance their experience. This role is essential to our growth strategy and directly contributes to customer satisfaction, retention, and business expansion.

Key responsibilities

• Serve as the main point of contact for assigned customers, addressing inquiries and concerns promptly and professionally
• Develop and maintain strong working relationships with customers at all levels, demonstrating genuine understanding of their business objectives
• Proactively engage with customers to identify upselling and cross-selling opportunities that align with their needs
• Provide technical support and troubleshooting assistance, escalating complex issues to appropriate teams when necessary

What we're looking for

• Proven customer service experience in a technology or software environment, preferably in a customer success or account management capacity
• Excellent communication skills, both written and verbal, with the ability to explain complex concepts in simple, understandable terms
• Genuine passion for customer satisfaction and a proactive approach to delivering exceptional service
• A collaborative mindset with strong interpersonal skills and the ability to work effectively within cross-functional teams
• Diploma or degree qualification in business, customer service, technology, or a related field
• Familiarity with technology products or services is preferred