Client Success Executive | Tech Solutions & Growth

MicroEngine Technology Pte. Ltd.; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

MicroEngine Technology Pte. Ltd. in Singapore is seeking a Customer Success Executive to join our Bukit Batok East West Region office.

You will be the primary point of contact for clients, build strong relationships, and ensure they derive maximum value from our products and services. You will provide proactive support, collaborate with cross-functional teams, identify upsell opportunities, and contribute to customer satisfaction, retention, and growth.

Qualifications

• Proven customer service experience in technology or software environments.
• Excellent written and verbal communication skills, able to explain complex concepts clearly.
• Proactive, customer-focused with a passion for delivering exceptional service.
• Collaborative team player who works well with cross-functional teams.

Responsibilities

• Serve as the main point of contact for assigned customers, addressing inquiries promptly and professionally.
• Develop and maintain strong relationships with customers at all levels to understand business objectives.
• Identify upsell and cross-sell opportunities aligned with customer needs.
• Provide technical support and troubleshoot issues, escalating when necessary.

Skills

Customer service experience

Excellent communication

Proactive approach

Collaborative mindset

Education

Diploma or degree in business, customer service, technology, or related field

Job description

MicroEngine Technology Pte. Ltd. in Singapore is seeking a Customer Success Executive to join our Bukit Batok East West Region office.

You will be the primary point of contact for clients, build strong relationships, and ensure they derive maximum value from our products and services. You will provide proactive support, collaborate with cross-functional teams, identify upsell opportunities, and contribute to customer satisfaction, retention, and growth.