Sales and Customer Service Executive

Wow Education International Pte Ltd; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

Wow Education International Pte Ltd is seeking a Sales and Customer Service Executive to drive sales growth and nurture client relationships from our Tai Seng base. You will liaise with customers, understand their needs, and coordinate with internal teams to deliver education services effectively.

The role requires a proven track record in sales and customer service, strong communication skills, and the ability to manage multiple accounts while meeting targets.

Qualifications

• Proven experience in sales and customer service within education or related sectors.
• Strong communication and interpersonal skills with ability to build rapport with diverse clients.
• Demonstrated ability to manage multiple accounts and meet targets.
• Proficient in CRM systems and Microsoft Office applications.
• Organised, proactive and capable of working independently or in a team.

Responsibilities

• Identify and pursue new sales opportunities within assigned territories and customer segments.
• Build and maintain strong relationships with existing clients to ensure satisfaction and retention.
• Manage customer inquiries and resolve issues promptly and professionally.
• Prepare and deliver sales proposals and presentations to prospective clients.
• Monitor account activity and provide regular updates on requirements and services.

Skills

Sales experience

Customer service

CRM systems

Communication skills

Time management

Account management

Problem solving

Teamwork

Education industry knowledge

Education

Bachelor's degree or related field

Tools

CRM software

Job description

About the role

We are seeking a Sales and Customer Service Executive to join our team at Wow Education International Pte Ltd. This is a full-time position based in the Tai Seng North-East Region. In this role, you will be the critical bridge between our company and our customers, responsible for driving sales growth whilst maintaining exceptional customer relationships. You will play an integral part in our business development strategy, combining proactive sales initiatives with outstanding customer service delivery to ensure client satisfaction and loyalty.

Key responsibilities

• Identify and pursue new sales opportunities within assigned territories and customer segments
• Build and maintain strong relationships with existing clients, ensuring high levels of customer satisfaction and retention
• Manage customer inquiries and concerns promptly and professionally, resolving issues to the customer's satisfaction
• Prepare and deliver sales proposals and presentations to prospective clients
• Monitor account activity and provide regular updates to customers regarding their requirements and our services
• Coordinate with internal teams to ensure seamless delivery of products and services to customers
• Maintain accurate records of customer interactions, sales activities and account information in our CRM systems
• Meet and exceed agreed sales targets and key performance indicators
• Gather customer feedback and market insights to inform product and service improvements

What we're looking for

• Proven experience in sales and customer service roles, preferably within an education or related industry
• Strong communication and interpersonal skills with the ability to build rapport with diverse clients
• Excellent organisational and time management abilities, with the capacity to manage multiple accounts simultaneously
• Demonstrated ability to meet and exceed sales targets consistently
• Proficiency in using customer relationship management (CRM) systems and Microsoft Office applications
• Problem-solving mindset with a customer-centric approach to resolving issues
• Ability to work independently as well as collaboratively within a team environment
• Flexibility and adaptability in a dynamic, fast-paced business environment
• Relevant qualifications in sales, marketing, business or a related field would be advantageous

What we offer

We believe in supporting our employees' professional growth and personal wellbeing. We offer competitive remuneration packages and performance-based incentives. Our workplace fosters a collaborative culture where your contributions are valued and recognised. We provide opportunities for career development and skills enhancement through ongoing training programmes. We are committed to maintaining a positive work-life balance and offer flexible working arrangements where possible. Our team enjoys a supportive environment with regular team-building activities and social events that strengthen our company culture.

About us

Wow Education International Pte Ltd is a dynamic and progressive education company dedicated to delivering innovative learning solutions to students and institutions across the region. Our mission is to empower learners through quality educational programmes and services that inspire curiosity, foster critical thinking and develop future-ready skills. With a strong reputation for excellence and a commitment to student success, we continue to expand our reach and impact in the education sector. We pride ourselves on our collaborative culture, where teamwork, innovation and customer focus are at the heart of everything we do.