Customer Success Lead

Manpower Singapore; Singapore; On-site; SGD 100,000 - 112,000; Full time

Job summary

ManpowerGroup Singapore is seeking a Customer Success Lead, a senior, client-facing role responsible for building strategic relationships with key external accounts, driving account growth, and ensuring successful delivery of services and solutions.

You will interface with customers and internal teams, develop account strategies, identify growth opportunities, and align expectations with delivery outcomes from Bedok.

Qualifications

• Bachelor’s degree in Business, Marketing, Information Technology, or a related discipline.
• Minimum 10 years of relevant experience in Customer Success, Key Account Management, Sales, or Business Development.
• Proven track record in managing external customer accounts and delivering revenue growth.
• Strong experience in account strategy and planning, opportunity and pipeline management, and negotiation.
• Demonstrated ability to handle end-to-end sales and customer engagement lifecycle.
• Experience working in cross-functional and regional environments with multiple stakeholders.
• Proficiency in CRM tools, pipeline tracking, and sales forecasting.

Responsibilities

• Serve as the primary point of contact for external accounts.
• Build strong, long-term customer relationships.
• Understand client business goals and challenges.
• Identify new opportunities, upsell and cross-sell opportunities.
• Develop and execute account growth strategy and plans.
• Achieve revenue and margin targets.
• Prepare proposals, and commercial costing / quotations till closure.
• Create account plans with clear objectives and action steps.
• Map key stakeholders and decision-makers.
• Understand competitors and recent activities.
• Work closely with internal teams (solution team, operations team, contract team, finance & processes etc).
• Ensure timely delivery of products/services.
• Resolve customer issues and escalated when necessary.
• Maintain accurate and up-to-date opportunities records.
• Provide sales forecasts and pipeline updates.

Skills

Account management

Sales forecasting

Strategic planning

Negotiation

Communication

Cross-functional collaboration

Education

Bachelor’s degree in Business, Marketing, Information Technology, or related discipline

Tools

CRM tools

Job description

The Customer Success Lead is a senior, customer-facing role responsible for building strategic relationships with key external accounts, driving account growth, and ensuring successful delivery of services and solutions.

This role acts as the primary interface between customers and internal teams, combining strong relationship management, commercial acumen, and operational coordination to maximise customer value, retention, and revenue growth. The incumbent will be accountable for developing account strategies, identifying growth opportunities, and ensuring alignment between customer expectations and delivery outcomes.

Job Responsibilities:

Client Relationship Management

• Serve as the primary point of contact for external accounts
• Build strong, long-term customer relationships
• Understand client business goals and challenges
• Identify new opportunities, upsell and cross-sell opportunities
• Develop and execute account growth strategy and plans
• Achieve revenue and margin targets
• Prepare proposals, and commercial costing / quotations till closure

Strategic Account Planning

• Create account plans with clear objectives and action steps
• Map key stakeholders and decision-makers
• Understand competitors and recent activities
• Work closely with internal teams (solution team, operations team, contract team, finance & processes etc)
• Ensure timely delivery of products/services
• Resolve customer issues and escalated when necessary

Reporting & Forecasting

• Maintain accurate and up-to date opportunities records
• Provide sales forecasts and pipeline updates

Skills Required:

• Bachelor’s degree in Business, Marketing, Information Technology, or a related discipline.
• Minimum 10 years of relevant experience in Customer Success, Key Account Management, Sales, or Business Development.
• Proven track record in managing external customer accounts and delivering revenue growth.
• Strong experience in:
• Account strategy and planning
• Opportunity and pipeline management
• Proposal development and commercial negotiation
• Demonstrated ability to handle end-to-end sales and customer engagement lifecycle.
• Experience working in cross-functional and regional environments with multiple stakeholders.
• Proficiency in CRM tools, pipeline tracking, and sales forecasting.
• Strong commercial, analytical, negotiation, and presentation skills.
• Ability to work independently, manage multiple priorities, and operate in a dynamic environment.

Employment Type: Full time

Location: Bedok

Salary: Up to $10k/mth

We regret only shortlisted candidates will be notified.

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