Customer Care Executive

Rentokil Initial Singapore Pte Ltd; Singapore; On-site; SGD 36,000 - 58,000; Full time

Benefits offered by this job

5 days work week

Hybrid Friday after probation

Near Tai Seng MRT

Job summary

Rentokil Initial Singapore Pte Ltd is seeking an Account Management professional to act as the primary contact for assigned customer accounts and to build strong, long-term relationships through face-to-face engagement. The role includes understanding customer goals, supporting renewals, and addressing concerns to minimize churn.

You will also identify upsell opportunities, support contract negotiations, and maintain accurate records while ensuring adherence to company standards.

Qualifications

• Customer Service experience preferred but on-the-job training provided
• Proficient in Google Applications and good IT literacy
• Positive communication skills and customer service-oriented
• Good work ethics, independent and a team player
• Resilient with ability to handle complaints and difficult customers
• Strong multitasking, analytical and meticulous abilities

Responsibilities

• Account Management: serve as primary contact for assigned customer accounts
• Build and maintain long-term relationships via face-to-face interactions
• Identify customer needs and opportunities to upsell or cross-sell
• Support renewal discussions and contract-related activities
• Respond to inquiries via phone, email, chat and other channels
• Maintain accurate customer records in the in-house system

Skills

Customer Service

Communication skills

Google Applications

Team collaboration

Analytical abilities

Multitasking

Tools

Google Workspace

Job description

Account Management

• Serve as the primary contact for assigned customer accounts.
• Build and maintain strong, long-term relationships with customers via F2F interaction.
• Understand customer needs, business goals, and challenges to provide appropriate solutions.
• Conduct regular follow-ups and account reviews to ensure customer satisfaction.
  

Customer Retention

• Monitor customer engagement to identify retention risks.
• Proactively address concerns and resolve complaints to prevent churn.
• Gather customer feedback and recommend improvements to services and processes.
• Maintain high levels of customer satisfaction and loyalty.
  

Upselling& Cross-Selling

• Identify opportunities to upsell additional products, services, or upgrades.
  

Customer Support & Administration

• Respond to customer inquiries via phone, email, chat, or other channels.
• Follow up on contract renewals, negotiate on Price Increases, service package and other account related activities.
• Maintain accurate customer records in our in-house system
• Ensure compliance with company policies and service standards.

Requirements

• Customer Service, Call Centre and Sales Administration experiences preferred
• Proficient in Google Applications and good computer/IT literacy
• No prior experience required (On-The-Job training will be provided)
• Positive communication skills and customer service-oriented
• Good work ethic standards, independent and a team collaborator
• High resilience and composure (Handle complaints and unpleasant customers)
• Strong multi-tasking, analytical and meticulous abilities
• Pro-active and adaptable in a fast-paced volatile environment

Benefits

• 5 days work week - 8.30am - 5.45pm (After pass probation, you’ll be eligible for Friday hybrid work day)
• Located at McPherson Area, 10 min walk from Tai Seng MRT
• 16 days Annual Leave
• Annual Wage Supplement AWS
• Annual Salary Increment (performance based)
• In/ Out Medical &, Dental benefits, Insurance coverage