Customer Success Administrator

NEXTBEAT SINGAPORE PTE. LTD.; Singapore; On-site; SGD 23,000 - 28,000; Full time

Job summary

NEXTBEAT SINGAPORE PTE. LTD. is seeking a Customer Success Administrator to support onboarding of new parents and to maintain smooth daily operations in a fast-paced environment. The role focuses on onboarding, invoicing, and CRM updates to ensure accurate records and timely payments.

You will handle data entry, liaise with customers, and help preserve a positive community by resolving questions promptly and coordinating with the Customer Success team.

Qualifications

• Strong communication and problem solving skills.
• Fluent in spoken and written English. Fluency in Mother Tongue is a plus!
• Drive, fast learner, proactive and ability to work in a fast-paced environment.
• Organised, detail-oriented and ability to manage different projects at once.

Responsibilities

• Be a key player in the customer acquisition team to onboard new parents to Kodecoon's community
• Make sure weekly invoices are sent accurately and timely to our customers via WaveApp. Ensure that payments are also promptly received and recorded with receipts sent
• Be the administrative point of contact for parents to check if they are continuing with our regular programs, and find out the reason if they are not so as to elevate to the Customer success team
• Prepare class certificates for students who have completed the modules (regular programs and/or holiday camps)
• Maintain customer relationships and build a strong Kodecoon community. Act as parents' advocate and manage relationships with them
• Ensure that all customer information is properly documented and updated in our CRM system
• Responsible for handling general administrative duties, e.g. data entry, sorting out data and research

Skills

Communication

Problem solving

English fluency

Fast learner

Organised

Time management

Job description

Job Title: Customer Success Administrator

Monthly Salary: UP to $2300 (Negotiable)

Working Address: West or Central area

Working hours: 5 days work week, including weekends (9am to 6pm) | Compulsory work on weekends.

Responsibilities and duties

• Be a key player in the customer acquisition team to onboard new parents to Kodecoon's community
• Make sure weekly invoices are sent accurately and timely to our customers via WaveApp. Ensure that payments are also promptly received and recorded with receipts sent
• Be the administrative point of contact for parents to check if they are continuing with our regular programs, and find out the reason if they are not so as to elevate to the Customer success team
• Prepare class certificates for students who have completed the modules (regular programs and/or holiday camps)
• Maintain customer relationships and build a strong Kodecoon community. Act as parents' advocate and manage relationships with them
• Ensure that all customer information is properly documented and updated in our CRM system
• Responsible for handling general administrative duties, e.g. data entry, sorting out data and research

Qualification and Requirements

• Strong communication and problem solving skills
• Fluent in spoken and written English. Fluency in Mother Tongue is a plus!
• Drive, fast learner, proactive and ability to work in a fast-paced environment
• Organised, detail-oriented and ability to manage different projects at once
• Get things done attitude, self-driven
• You are very meticulous and independent, able to set own priorities with time management to complete projects timely

Nextbeat Singapore Pte. Ltd.

EA License Number: 22C1267

EA Personnel No: R22110252