Customer Services Officer (CSO)

Job-Skills Integrator-Precision Engineering (JSIT-PE); Singapore; On-site; SGD 36,000 - 45,000; Full time

Job summary

Allied MFG Pte Ltd is looking for a Customer Services Officer to provide vital administrative support ensuring customer orders are handled accurately. This role is critical to avoid business losses due to missed orders and requires attention to detail and the ability to manage multiple tasks efficiently.

The ideal candidate should have 3-5 years of experience in customer service, possess a Nitec in Business Studies, and be ready to adapt to a dynamic work environment in Singapore's Precision Engineering sector.

Qualifications

• 3-5 years of experience as a Customer Service Officer.
• Familiar with procedures and policies for customer sales contracts.
• Completes daily work tasks for sales orders and invoices.

Responsibilities

• Administer paperwork related to quotes, sales orders, and invoices.
• Manage customer emails and respond to inquiries professionally.
• Attend to customer calls and inquiries, channeling to the correct sales person.

Skills

Time management

Customer service skills

Attention to detail

Ability to learn quickly

Education

Nitec in Business Studies

Job description

Allied MFG x JSIT-PE

Allied MFG Pte Ltd is proud to partner with JSIT-PE: a government initiative aimed at strengthening Singapore’s Precision Engineering sector by addressing manpower challenges and fostering industry growth.

About the Company

Join Allied MFG, a SG-based specialist in Precision sheet‑metal fabrication since 2008, delivering high-quality steel products across Automation, Semiconductor, Power & Energy and other key sectors.

Job Scope

Customer Services Officer is to provides administrative Support externally and internally ensuring Customers Orders Responsibilities.It is a window for Customers contact point and important position not to miss any Orders received. It will be severe outcome to the Organization Business lost. It requires a dynamic mind with Good memory and detailed work person.

Key Responsibilities

• Administer Paper Work in Quotation, SO, DO, DM, Invoices..etc and distribute to production.
• Manage Customers emails daily, reply promptly and professionally regards to deliveries schedule and reply OOR.
• Daily Updates, Schedule Monitoring and follow up Customers Sales Activities internally of schedule change, ECN, collection of consign parts..etc
• Summarising monthly Sales reports to Sales Manager. Input daily Sales Order into system.
• Attend to Customers calls, New Inquiries and channel to correct Sales person.
• Input and up-date Customers details. eg- Change of address and so on.
• Arrange Customers Outbound shipment documents and liaising with transporter and Courier & Parcel.
• Administer Paper documents and Communicates with Inter Company for Inbound & Outbound transportation.
• Performed Letters Collection duties and Office Stationary ordering Jobs.
• Apply 5S within Company environment.
• All ad‑hoc duties related to Sales not stated above.

Requirements

• 3-5 years of experience as Customer Service Officer.
• Nitec in Business Studies.
• Be familiar with procedures and policies for individual Customers Sales Contract.
• Excellent time management, follow-up, able to prioritise and self-independent at work.
• Completion daily work task required for SO, DO, Invoices. Not leaving uncompleted task for the day.
• Think fast, find answers and respond quickly to Customers issues, replying emails all with a polite, empathic and professionally manner.
• Ability to learn and be familiar with Basic Drawings and Material Type.
• Accept changes re-modification of work procedure, changes and re-modify along the way to suit Macro environment.
• 5 days work week and able to complete daily priority work within the day.
• Open to Singaporeans and Singapore PRs. Candidates with valid Singapore work authorisation are welcome to apply.

The Talent People Pte. Ltd. is committed to fair and merit-based recruitment practices in accordance with the Tripartite Guidelines on Fair Employment Practices. All applications will be assessed based on skills, experience, qualifications, and job suitability.

By submitting your personal data and/or resume, you are deemed to have agreed and consented to The Talent People Pte. Ltd. collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration, in accordance with the Personal Data Protection Act 2012 (PDPA).

We regret to inform that only shortlisted candidates will be notified. We wish you the best of luck.

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