Customer Service & Tech Support Officer

TECHELM SERVICES PTE. LTD.; Singapore; On-site; SGD 28,000 - 42,000; Full time

Benefits offered by this job

Training and guidance

Structured Mon-Fri schedule

Paid overtime

Team-oriented environment

Job summary

Techelm Services Pte Ltd is seeking a Customer Service Officer to join our client’s support operation. You will assist users via telephone, email and messaging channels, delivering courteous service while performing basic technical troubleshooting and aiming for first-contact resolution.

You will escalate complex issues to Level 2 or external vendors, maintain accurate call records, and contribute to daily, weekly and monthly performance reports.

Qualifications

• Diploma or ITE qualification in IT/Business or related field
• No prior experience required; training will be provided
• Good communication and interpersonal skills
• Able to multitask and work in a fast-paced, team-oriented environment

Responsibilities

• Provide timely, high-quality customer support in a call centre environment
• Handle inquiries via telephone, email and messaging platforms (WhatsApp)
• Perform basic technical troubleshooting and aim for first-call resolution
• Escalate unresolved or complex issues to Level 2 or external vendors
• Coordinate with third-party vendors to support timely issue resolution
• Maintain accurate records of customer calls, actions taken and resolutions
• Prepare and submit daily, weekly and monthly reports
• Comply with service standards, KPIs and procedures
• Support effective team communication with issue updates
• Assist with extraction and management of call recordings
• Ensure incoming calls are attended to promptly

Skills

Customer service

Call center experience

Communication skills

Teamwork

Multitasking

Problem solving

Education

Diploma or ITE qualification

Tools

Basic computer skills

Job description

Techelm Services Pte Ltd is seeking a Customer Service Officer to join our client’s support operation. You will assist users via telephone, email and messaging channels, delivering courteous service while performing basic technical troubleshooting and aiming for first-contact resolution.

You will escalate complex issues to Level 2 or external vendors, maintain accurate call records, and contribute to daily, weekly and monthly performance reports.