First-Line IT Support Technician | Troubleshooting & Helpdesk

Hai Leck Engineering Pte Ltd; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

Hai Leck Engineering Pte Ltd in Singapore is seeking an IT Support Technician to provide first-level IT support, troubleshoot issues, and assist end users.

You will handle incoming calls and emails, perform remote diagnostics, guide users through solutions, escalate to Level 2 when needed, and document incidents. The role emphasizes teamwork, reliability, and a proactive approach to improving IT processes.

Qualifications

• NITEC or higher in Information Technology.
• Candidates without working experience are encouraged to apply as well.
• Must multi-task, work well under pressure and manage stress effectively.

Responsibilities

• Serve as first point of contact for end users seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by end users
• Walk the end users through the problem-solving process
• Escalate to Level 2 Technical Support for deployment when necessary
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Pass on feedback or suggestions by end users to the appropriate internal team
• Identify and suggest possible improvements in procedures
• Follow-up and update end users’ status and information
• Keep track of all escalation until resolution or closure
• Other ad hoc duties as assigned

Skills

Windows OS (Win10/11)

Hardware & Software Troubleshooting

Resourceful problem solver

Team player

Education

NITEC or higher in Information Technology

Job description

Hai Leck Engineering Pte Ltd in Singapore is seeking an IT Support Technician to provide first-level IT support, troubleshoot issues, and assist end users.

You will handle incoming calls and emails, perform remote diagnostics, guide users through solutions, escalate to Level 2 when needed, and document incidents. The role emphasizes teamwork, reliability, and a proactive approach to improving IT processes.