IT Service Desk Specialist - First-Call Tech Support

Singapore Telecommunications Limited; Singapore; On-site; SGD 33,000 - 47,000; Full time

Job summary

NCS Group is seeking an IT Service Desk Support professional in Singapore to provide desktop support and first-contact assistance to customers. You will help ensure software, licenses and operations comply with standards and deliver prompt resolutions.

You will handle first-call resolutions via phone and email, perform initial troubleshooting, and escalate where needed while maintaining clear communication with users and teams.

Qualifications

• 1+ year of experience in technology administration.
• Diploma or higher in Computer/Electronic Engineering or equivalent.
• Proficient in MS Office.
• Independent, resourceful and goal-oriented.

Responsibilities

• Provide First Call Resolution (FCR) technical support via phone and email.
• Perform first level troubleshooting and escalate incidents to 2nd level resolver groups as per instructions.
• Furnish and submit timely updates to customers on the status of outstanding issues within SLA.
• Maintain ownership of cases and follow-up until closure with complete information recorded.
• Manage customer expectations and notify Team Lead of unusual surge in calls.
• Handle initial classification/prioritization of incidents; track progress and provide regular updates.

Skills

Tech administration

MS Office

Independent

Can-do attitude

Education

Diploma in Computer/Electronic Eng

Job description

NCS Group is seeking an IT Service Desk Support professional in Singapore to provide desktop support and first-contact assistance to customers. You will help ensure software, licenses and operations comply with standards and deliver prompt resolutions.

You will handle first-call resolutions via phone and email, perform initial troubleshooting, and escalate where needed while maintaining clear communication with users and teams.