Customer Service Specialist — Transactions & Branch Support

Bank of China Limited Singapore Branch; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

Bank of China Limited Singapore Branch is seeking a Customer Service Officer to support its Consumer Banking team. You will interact with branch customers, handle transactions, respond to enquiries with patience and empathy, and collaborate with a courteous team to ensure smooth operations.

The role requires a Diploma or higher, strong interpersonal and communication skills, and proficiency in Microsoft Office.

Qualifications

• Diploma qualification or higher.
• Proficient in Microsoft Office software.
• Strong interpersonal and communication skills with a pleasant disposition.
• Ability to work in a fast-paced environment.

Responsibilities

• Execute customer transactions accurately and timely, including cheque handling, cash deposits/withdrawals/transfers, loan payments and account opening/closure.
• Reconcile cash drawers, count and package coins and notes daily.
• Be well-versed in the bank’s products and services to address customers’ enquiries and needs promptly and effectively.
• Provide quality customer service to ensure a high level of customer satisfaction at all times.

Skills

Interpersonal skills

Communication

Multitasking

Teamwork

Education

Diploma or higher

Tools

Microsoft Office

Job description

Bank of China Limited Singapore Branch is seeking a Customer Service Officer to support its Consumer Banking team. You will interact with branch customers, handle transactions, respond to enquiries with patience and empathy, and collaborate with a courteous team to ensure smooth operations.

The role requires a Diploma or higher, strong interpersonal and communication skills, and proficiency in Microsoft Office.