Customer Experience Executive — Multichannel Banking Support

OCBC; Singapore; On-site; SGD 31,000 - 42,000; Full time

Job summary

OCBC in Singapore is recruiting a Customer Service Executive to deliver prompt, personalized service across multiple channels for consumer financial products.

You will handle inquiries, resolve issues and support Mandarin-speaking customers, with 24/7 rotating shifts including weekends. A diploma or degree and 2–3 years of experience are preferred, with opportunities for permanent conversion and career growth.

Qualifications

• Diploma or Degree in any discipline.
• 2 to 3 years of relevant customer service experience is advantageous (candidates without experience are welcome to apply).
• Strong written and verbal communication in English; Mandarin is required.

Responsibilities

• Handle customer inquiries via phone and email, providing accurate, timely information and resolutions to achieve first contact resolution.
• Coordinate with stakeholders to resolve issues and ensure timely closure of cases.
• Perform follow-ups and track open cases to meet service level agreements.
• Deliver excellent customer service and promote a customer-centric experience.
• Identify opportunities to deepen relationships through appropriate cross-selling and digital/self-service banking.
• Adhere to SOPs, policies and regulatory requirements; share feedback to improve processes.
• Contribute to service quality KPIs, maintain risk controls, and support continuous improvement.
• Perform ad hoc duties and support initiatives for service excellence.

Skills

Communication skills

Mandarin proficiency

Customer service

Teamwork

Problem solving

Education

Diploma or Degree

Job description

OCBC in Singapore is recruiting a Customer Service Executive to deliver prompt, personalized service across multiple channels for consumer financial products.

You will handle inquiries, resolve issues and support Mandarin-speaking customers, with 24/7 rotating shifts including weekends. A diploma or degree and 2–3 years of experience are preferred, with opportunities for permanent conversion and career growth.