Customer Service Specialist

SJ 1 PTE. LTD.; Singapore; On-site; SGD 33,000 - 54,000; Full time

Job summary

SJ 1 PTE. LTD. in Singapore is seeking an experienced supervisor to manage our beauty service outlets, drive sales, and ensure excellent customer experience. You will lead consultants and beauticians, provide professional skin and body analysis, and tailor aesthetic treatments to client needs.

The role requires strong sales skills, a positive attitude, and the ability to coach a small team while maintaining high service standards in a fast-paced environment.

Qualifications

• Experience in beauty services.
• Willingness to learn and positive attitude.
• Well-groomed, hygienic and presentable.
• Experience managing outlets or frontline teams.

Responsibilities

• Oversee day-to-day outlet sales and operations.
• Provide professional skin, body analysis and beauty advice.
• Conduct sales pitches and convert leads into long-term customers.
• Achieve sales targets and stay updated on beauty trends.
• Lead and coach the team of consultants and beauticians.
• Promote beauty services and manage after-sales inquiries.

Skills

Customer service

Sales

Team leadership

Beauty services knowledge

Job description

Responsibilities:

• Have exposure to a diverse range of Treatments for Face, Body, Skin, Slimming, etc.
• To manage the company customer service, consultants and beauticians. To manage day-to-day outlet sales and operational readiness at all times. Accountable for the overall performance of outlets.
• Identify the needs and extend professional beauty advice and solutions to customer, provide professional skin, body analysis and recommend suitable range of aesthetic treatments and products to customer.
• Conduct sales pitch to customer and convert them into long-term customer and provide exceptional customer experience and maintaining high level of service standards.
• Achieve and exceed sales targets, keep abreast on beauty treatments, procedures, technology and up-to-date developments in the beauty industry.
• Motivate, built-up good and positive team relationship and evaluating employee performance, provide feedback and coaching as required.
• Promoting the company's Beauty services and products to customer, maintain a good after-sales relationship with customer and see that their inquiries are managed promptly, engage and establish relationships with customer from the daily-assigned pool of leads.

Requirement:

• Qualified with working experience, preferably in relevant industry.
• Willingness to learn and demonstrates a positive working attitude.
• Well-groomed, hygienic, and presentable at all times.
• Experience in beauty services.