CUSTOMER SERVICE SPECIALIST

HT 2 PTE. LTD.; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

HT 2 PTE. LTD. in Singapore is seeking a customer-focused outlet supervisor to lead our beauty services team. You will oversee daily sales, manage consultants and beauticians, and ensure high service standards across all treatments.

You will assess customer needs, provide professional skin and body analyses, recommend suitable treatments and products, and deliver engaging sales pitches to convert inquiries into loyal customers.

Qualifications

• Experience in beauty services.
• Willingness to learn and demonstrates a positive working attitude.
• Well-groomed, hygienic, and presentable at all times.
• Qualified with working experience, preferably in relevant industry.

Responsibilities

• Manage customer service, consultants and beauticians.
• Oversee day-to-day outlet sales and operations.
• Be accountable for overall performance of outlets.
• Provide professional skin, body analysis and recommendations to customers.
• Conduct sales pitches and convert customers into long-term clients.
• Achieve and exceed sales targets and stay updated on beauty industry developments.
• Motivate and coach staff and evaluate performance.
• Promote beauty services and products and manage after-sales inquiries.

Skills

Customer service

Sales & targets

Beauty services

Team coaching

Professional advice

Job description

Responsibilities:

• Have exposure to a diverse range of Treatments for Face, Body, Skin, Slimming, etc.
• To manage the company customer service, consultants and beauticians. To manage day-to-day outlet sales and operational readiness at all times. Accountable for the overall performance of outlets.
• Identify the needs and extend professional beauty advice and solutions to customer, provide professional skin, body analysis and recommend suitable range of aesthetic treatments and products to customer.
• Conduct sales pitch to customer and convert them into long-term customer and provide exceptional customer experience and maintaining high level of service standards.
• Achieve and exceed sales targets, keep abreast on beauty treatments, procedures, technology and up-to-date developments in the beauty industry.
• Motivate, built-up good and positive team relationship and evaluating employee performance, provide feedback and coaching as required.
• Promoting the company's Beauty services and products to customer, maintain a good after-sales relationship with customer and see that their inquiries are managed promptly, engage and establish relationships with customer from the daily-assigned pool of leads.

Requirement:

• Qualified with working experience, preferably in relevant industry.
• Willingness to learn and demonstrates a positive working attitude.
• Well-groomed, hygienic, and presentable at all times.
• Experience in beauty services.