Customer Service Specialist

SJ 4 PTE. LTD.; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

SJ 4 PTE. LTD. is seeking a Customer Service and Beauty Services Manager in Singapore to oversee outlet operations and lead a team of consultants and beauticians. You will provide professional skin and body analysis, recommend treatments, and nurture customer relationships.

The role requires experience in beauty services, a positive attitude, and a polished appearance to maintain high service standards across outlets.

Qualifications

• Experience in beauty services.
• Willingness to learn and positive attitude.
• Well-groomed, hygienic and presentable at all times.
• Qualified with working experience, preferably in relevant industry.

Responsibilities

• Expose to a diverse range of Treatments for Face, Body, Skin, Slimming, etc.
• Manage the company customer service, consultants and beauticians; oversee day-to-day outlet sales and operations.
• Provide professional skin, body analysis and recommend suitable treatments and products.
• Conduct sales pitches to convert leads into long-term customers and ensure exceptional customer experience.

Skills

Customer service

Beauty services

Sales

Team management

Job description

Responsibilities:

• Have exposure to a diverse range of Treatments for Face, Body, Skin, Slimming, etc.
• To manage the company customer service, consultants and beauticians. To manage day-to-day outlet sales and operational readiness at all times. Accountable for the overall performance of outlets.
• Identify the needs and extend professional beauty advice and solutions to customer, provide professional skin, body analysis and recommend suitable range of aesthetic treatments and products to customer.
• Conduct sales pitch to customer and convert them into long-term customer and provide exceptional customer experience and maintaining high level of service standards.
• Achieve and exceed sales targets, keep abreast on beauty treatments, procedures, technology and up-to-date developments in the beauty industry.
• Motivate, built-up good and positive team relationship and evaluating employee performance, provide feedback and coaching as required.
• Promoting the company's Beauty services and products to customer, maintain a good after-sales relationship with customer and see that their inquiries are managed promptly, engage and establish relationships with customer from the daily-assigned pool of leads.

Requirement:

• Qualified with working experience, preferably in relevant industry.
• Willingness to learn and demonstrates a positive working attitude.
• Well-groomed, hygienic, and presentable at all times.
• Experience in beauty services.