GUEST SERVICES MANAGER

job consultancy global pte. ltd.; Singapore; Vor Ort; SGD 42.000 - 62.000; Vollzeit

Zusammenfassung

job consultancy global pte. ltd. is seeking a Guest Services Manager to oversee daily guest services operations and lead the service team. The role involves ensuring smooth service delivery, handling inquiries, and maintaining high standards in alignment with SOPs.

You will coordinate with housekeeping, F&B, and operations to meet guest needs, manage check-in/check-out, reservations, and guest flow, and monitor satisfaction metrics. Weekend and public holiday work is required.

Aufgaben

• Oversee daily guest services operations to ensure smooth, efficient service delivery
• Lead, train, schedule, and supervise guest service staff
• Handle guest enquiries, feedback, and service recovery professionally
• Maintain high service standards and ensure compliance with company SOPs
• Coordinate with other departments (housekeeping, F&B, operations) to meet guest needs
• Manage check‑in/check‑out processes, reservations, and guest flow
• Monitor service quality, guest satisfaction scores, and implement improvements
• Prepare reports, staffing plans, and operational updates for management
• Resolve operational issues and escape complex cases when required
• Ensure safety, cleanliness, and readiness of guest‑facing areas
• Must be able to work on weekend and public holidays

Jobbeschreibung

• Oversee daily guest services operations to ensure smooth, efficient service delivery

• Lead, train, schedule, and supervise guest service staff

• Handle guest enquiries, feedback, and service recovery professionally

• Maintain high service standards and ensure compliance with company SOPs

• Coordinate with other departments (housekeeping, F&B, operations) to meet guest needs

• Manage check‑in/check‑out processes, reservations, and guest flow

• Monitor service quality, guest satisfaction scores, and implement improvements

• Prepare reports, staffing plans, and operational updates for management

• Resolve operational issues and escape complex cases when required

• Ensure safety, cleanliness, and readiness of guest‑facing areas
  

  Must be able to work on weekend and public holidays