Customer Service Specialist

Future Electronics Inc (Distribution) Pte Ltd; Singapore; On-site; SGD 34,000 - 43,000; Full time

Job summary

Future Electronics Inc (Distribution) Pte Ltd is seeking a Customer Service Specialist to coordinate sales support and service activities across the sales branches, ensuring timely processing within prescribed guidelines. You will play a key role in daily operations and back‑end planning.

The role requires handling pre/post shipment coordination, backlog reviews, and reporting while supporting the sales team and BIM-related fulfillment efforts. Based at ESR BizPark @ Changi (South Tower).

Qualifications

• At least a Diploma qualification or equivalent is required for this position.
• At least 2 years of relevant working experience in a relevant field or equivalent.
• Proficiency in Microsoft Office Applications – (Excel)
• Prior knowledge and understanding of transportation modes (air and ocean) is highly advantageous.

Responsibilities

• Effective day-to-day customer service operation to support the pre and post shipment requirements of the sales branches.
• Customer backlog management with aim of maintaining backlog integrity through systematically reviewing and addressing all backlog issues to ensure customer orders are delivered on time.
• Assist the customer service management to provide daily customer service operational guidance to team members.
• Weekly management of the Customer backorder report with a turnaround time of 48 – 72 hours for a complete review.
• Work and assist the Sales team in managing their customer pre & post shipment.
• Support and drive the requirements generate by Customer account report related to fulfillment of bonded parts in their BIM program.
• Escalate all their issues or challenges in fulfilling their assigned task to their CSS management in the most appropriate timeline to seek guidance on resolution.
• Manage customer's portal update and customized report if required.
• Responsible for analyzing weekly customer production requirement.
• Responsible for updating customer production change requirement within Future System to optimize inventory planning as well as advising customer on any potential supply changes that may affect their production schedule.

Skills

Customer service

Transportation modes knowledge

Education

Diploma qualification

Tools

Excel

Job description

About the role

The Customer Service Specialist is focused primarily on ensuring that all the sales support and service activities are well-coordinated and completed within prescribed process guidelines in support of the sale branches.

Key responsibilities

• Effective day-to-day customer service operation to support the pre and post shipment requirements of the sales branches.

• Customer backlog management with aim of maintaining backlog integrity through systematically reviewing and addressing all backlog issues to ensure customer orders are delivered on time.

• Assist the customer service management to provide daily customer service operational guidance to team members.

• Weekly management of the Customer backorder report with a turnaround time of 48 – 72 hours for a complete review.

• Work and assist the Sales team in managing their customer pre & post shipment.

• Support and drive the requirements generate by Customer account report related to fulfillment of bonded parts in their BIM program.

• Escalate all their issues or challenges in fulfilling their assigned task to their CSS management in the most appropriate timeline to seek guidance on resolution.

• Manage customer's portal update and customized report if required.

• Responsible for analyzing weekly customer production requirement.

• Responsible for updating customer production change requirement within Future System to optimize inventory planning as well as advising customer on any potential supply changes that may affect their production schedule.

About you

• At least a Diploma qualification or equivalent is required for this position.

• At least 2 years of relevant working experience in a relevant field or equivalent.

• Proficiency in Microsoft Office Applications – (Excel)

• Prior knowledge and understanding of transportation modes (air and ocean) is highly advantageous.
  

Working location: ESR BizPark @ Changi (South Tower) nearest MRT: Expo (CG1/DT35)