Customer Service & Sales Executive

The GMP Group; Singapore; On-site; SGD 41,000 - 49,000; Full time

Job summary

The GMP Group in Singapore is seeking a customer-focused showroom consultant to assist walk-in clients with renovation needs and product recommendations. You will handle inquiries via WhatsApp, chat and phone, provide product information and quotations, coordinate deliveries and support after-sales, with showroom displays kept neat and up-to-date in Orchard.

Ideal candidates have strong communication, warm and patient interpersonal skills, and the ability to explain technical details clearly

Qualifications

• Strong communication and interpersonal skills with a warm, confident and patient approach.
• Able to understand customer needs, explain technical product details clearly and provide solutions without a hard-selling approach.

Responsibilities

• Attend to walk-in customers, understand their renovation needs and recommend suitable products while explaining product features and technical specifications.
• Handle customer enquiries via WhatsApp, chat and phone, providing product information, quotations, order updates, delivery coordination and after-sales support.
• Follow up with showroom customers and enquiries, ensuring the showroom and product displays are well-maintained.

Skills

Communication skills

Interpersonal skills

Customer service

Job description

• Attend to walk-in customers, understand their renovation needs and recommend suitable products while explaining product features and technical specifications.
• Handle customer enquiries via WhatsApp, chat and phone, providing product information, quotations, order updates, delivery coordination and after-sales support.
• Follow up with showroom customers and enquiries, ensuring the showroom and product displays are well-maintained.

Requirement

• Strong communication and interpersonal skills, with a warm, confident and patient approach.
• Able to understand customer needs, explain technical product details clearly and provide solutions without a hard-selling approach.

Additional Information

• Up to $4000
• Located in Orchard