Customer Service Representatives

OPUS IT Services Pte Ltd; Singapore; On-site; SGD 26,000 - 27,000; Full time

Job summary

OPUS IT Services Pte Ltd in Singapore is hiring a Customer Service Representative (Bilingual – English & Mandarin) to support Mandarin-speaking clients from our Ubi/Kaki Bukit location. The role requires at least 1 year in a contact centre and strong communication skills.

You will handle inquiries, draft professional email responses, and generate reports using Excel (VLOOKUP and Pivot Tables). Weekend availability is required to cover peak periods; a Nitec or higher is preferred.

Qualifications

• Minimum 1 year of contact centre experience.
• Good customer service and communication skills.
• Able to multitask and manage multiple service calls efficiently.
• Confident in handling difficult customer enquiries in a professional manner.
• Able to draft clear and professional email responses to customers.
• Proficient in Microsoft Excel, including VLOOKUP and Pivot Tables, for report generation.
• Mandarin proficiency is required to support Mandarin-speaking clients.
• Willing to work on weekends.

Responsibilities

• Handle customer inquiries via calls and emails in a bilingual environment.
• Draft clear and professional email responses to customers.
• Assist customers with product/service information and troubleshooting.
• Generate reports using Excel (VLOOKUP and Pivot Tables).
• Maintain accurate customer records and logs.
• Collaborate with teammates to ensure quality service.

Skills

Bilingual English & Mandarin

Customer service

Communication

Multitasking

Phone etiquette

Teamwork

Education

Nitec or above

Tools

Microsoft Excel

Job description

Job de ion:

Position: Customer Service Representative (Bilingual – English & Mandarin)

Work Location: Ubi / Kaki Bukit (Downtown Line)

Vacancy: 1 Opening

Salary Range

$2,300 – $2,400

Working Hours

Default Working Hours

• Monday to Friday: 8:30 AM – 8:30 PM
• Saturday: 8:30 AM – 1:00 PM
• Public Holidays: Off

Shift Rotation (Rotational between 2 staff)

Morning Shift (A)

• Monday to Friday: 8:30 AM – 4:30 PM
• Saturday: 8:30 AM – 1:00 PM

Afternoon Shift (B)

• Monday to Friday: 11:30 AM – 8:30 PM

Minimum Qualification

Nitec or above

Job Responsibilities & Requirements

• Minimum 1 year of Contact Centre experience is required.
• Good customer service and communication skills.
• Able to multitask and manage multiple service calls efficiently.
• Confident in handling difficult customer enquiries in a professional manner.
• Able to draft clear and professional email responses to customers.
• Proficient in Microsoft Excel, including VLOOKUP and Pivot Tables, for report generation.
• Effectively bilingual in English and Mandarin.
• Good phone etiquette and interpersonal communication skills.
• Demonstrate dedication, commitment, and a positive team player attitude.
• Mandarin proficiency is required as the role involves supporting Mandarin-speaking clients.
• Willing to work on weekends. (Public Holidays are excluded.)