Customer Service Representative

DCH AURIGA SINGAPORE; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

DCH AURIGA SINGAPORE is seeking an orderly and customer-focused professional to manage daily order processing and related tasks. You will coordinate with sales, warehouse, and customers to ensure timely invoicing, backorder management, and issue resolution.

The role requires strong MS Office skills, excellent communication, and a keen eye for detail in a fast-paced environment. The successful candidate will contribute to overall customer satisfaction and smooth logistics.

Qualifications

• Minimum secondary education; diploma or degree preferred.
• At least 1 year of customer service or order processing experience.
• Customer-oriented, fast learner in a fast-paced environment.
• Excellent interpersonal and communication skills.
• Team player with service mindset and meticulous.
• Proficient in Microsoft Office.

Responsibilities

• Daily orders processing across multiple channels (Portal/Email/Phone/WhatsApp).
• Handle incoming calls, liaise with sales and warehouse as needed.
• Process and invoice various order types; manage backorders and credits.
• Check reports and follow up on order rejections and backorders.
• Provide admin support: P.O.s, documents, etc.
• Follow up on On Hold orders daily and liaise with customers.

Skills

Customer service

Order processing

Communication skills

Team player

Attention to detail

Education

Secondary/Diploma/Degree

Tools

Microsoft Office

Job description

Duties & Responsibilities :-

1. Daily orders processing (Orders received through Portal / Email / Phone / Whatsapp / Sales and any other channels)

2. Handle all incoming phone calls, liaise with sales and warehouse when necessary.

3. Process and invoice orders including consignment, blanket, home patient, backorder, virtual and any other order types as required.

4. Check report and manage backorders liaising with customers to ensure prompt release.

5. Process Trade Return (CO) and Trade Exchange (SX) after approval from the respective sales managers.

6. Cancel or update CO, SX and SO when necessary.

7. Liaise with the Marketing Manager on pricing matters prior to issuance of debit/credit adjustments.

8. Check the report and follow up on all order rejections.

9. Handle Customer Complaints and Customer Satisfaction Survey.

10. Follow up with Transport Team on delivery status when necessary.

11. Perform pricing maintenance

12. Obtain Principal advise whenever there is pricing discrepancies and follow up on pricing maintenance.

13. Provide administrative support when necessary (e.g Filling of P.O.s, documents etc).

14. Follow up all On Hold orders (eg MH, MN, RI) daily.

Requirements :-

1. Secondary/Diploma/Degree

2. Preferably with at least 1 year of customer service or order processing experiences

3. Customer-orientated, willing to learn and can work in a fast-paced environment.

4. Pleasant personality with good interpersonal and communication skills.

5. A team player with positive service mindset and meticulous.

6. Proficient in Microsoft Office application.

Only shortlisted candidates will be notified.