Warehouse Customer Service Officer (Jurong West / 5.25Days) - LL

WECRUIT PTE. LTD.; Singapore; Presencial; SGD 31.000 - 50.000; Jornada completa

Descripción de la vacante

Wecruit Pte Ltd in Singapore is seeking a detail-oriented Operations Administrator to support warehouse activities. You will process data in the WMS or customers' systems, manage daily customer communications by email and phone, and verify billing summaries.

The role requires vigilance in coordinating inbound and outbound schedules with the Operations team, escalating issues promptly, and performing ad-hoc administrative duties as needed.

Formación

• Any customer service experience or warehouse admin experience is a plus.

Responsabilidades

• Process data updates in the WMS and/or customers' systems.
• Maintain daily communications with customers via email and phone.
• Verify billing summaries against supporting documents.
• Coordinate inbound/outbound activities with the Operations team.
• Escalate irregularities or customer issues to the supervisor.
• Perform other ad-hoc admin duties as assigned.

Conocimientos

Data processing

Customer service

Warehouse admin

Herramientas

WMS

Descripción del empleo

Job Responsibilities:

• Perform data processing, transactions, and updates within the company's Warehouse Management System (WMS) and/or customers' systems.

• Manage daily communications with customers via email and phone regarding operational matters.

• Verify billing summaries against supporting operational documents to ensure alignment with customer requirements.

• Coordinate with the Operations team to schedule and arrange inbound and outbound activities within required timelines.

• Escalate any irregularities, discrepancies, or customer issues immediately to the direct supervisor.

• Perform other ad-hoc administrative duties as assigned by management
  

Job Requirements:

• Any customer service experience or warehouse admin experience is a plus.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

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