Customer Service Officer

Jean Yip Salon Pte Ltd; Singapore; On-site; SGD 28,000 - 39,000; Full time

Job summary

Jean Yip Salon Pte Ltd in Singapore is seeking a courteous Customer Service Officer to support daily retail operations at a location near an MRT station. You will handle walk‑in enquiries, phone inquiries, and appointment bookings, while keeping customers informed about schedules and services.

The role involves invoicing and cashiering duties, data entry for reports, and assisting daily operations to ensure a smooth customer experience.

Qualifications

• Excellent interpersonal and communication skills.
• Customer service oriented with a positive attitude.
• Able to work independently and as part of a team.
• Fresh graduates welcome; training will be provided.

Responsibilities

• Attend to customers' enquiries via walk-ins and phone calls.
• Manage customer appointments, including fixing, rescheduling, and reminders.
• Perform invoicing and cashiering duties, including payment collection and daily settlement.
• Handle data entry and consolidation of reports for submission.
• Provide excellent customer service and support daily operations.

Skills

Interpersonal skills

Communication skills

Customer service

Teamwork

Job description

About the role

Customer Service Officer role based near an MRT Station, working retail hours on a 6-day work week schedule.

Key responsibilities

• Attend to customers' enquiries via walk-ins and phone calls
• Manage customer appointments, including fixing, rescheduling, and sending reminders
• Perform invoicing and cashiering duties, including payment collection and daily settlement
• Handle data entry and consolidation of reports for submission
• Provide excellent customer service and support daily operations

About you

• Good interpersonal and communication skills
• Customer service-oriented with a positive attitude
• Able to work well independently and as part of a team
• Prior experience is preferred, but fresh candidates are welcome as training will be provided