Customer Service Officer (ishop Changi)

SMARTE CARTE SINGAPORE PTE. LTD.; Singapore; On-site; SGD 20,088 - 31,248; Full time

Job summary

Smarte Carte Singapore Pte Ltd is seeking a role at the ISC counter in Singapore. You will handle end-to-end fulfillment for departure and arrival orders, process orders in the Warehouse Management System, and ensure accuracy in item descriptions and customer data.

You will monitor orders, coordinate with merchants and runners, and maintain inventory records while reporting discrepancies. The role includes assisting with Changi Rewards and upselling services, plus strict adherence to SOPs and

Responsibilities

• Handle duties at the ISC counter, including end-to-end fulfillment for departure and arrival orders.
• Receive and process orders accurately on the Warehouse Management System (WMS).
• Monitor order status and coordinate with merchants and runners for timely fulfillment.
• Maintain inventory movement records; monitor counter stock levels and report discrepancies.
• Assist with Changi Rewards inquiries and redemptions; upsell services such as Shopping Concierge.
• Ensure compliance with SOPs and service standards.
• Perform housekeeping to maintain counter and backroom cleanliness.
• Attend to other duties as assigned by management.

Job description

Core Responsibilities

• Handle all duties required at the ISC counter, including end-to-end fulfillment for departure and/or arrival orders.
• Receive and process orders accurately and timely on Warehouse Management System (WMS). Perform thorough check on item description, quantity and customer information.
• Monitor order status and coordinate with merchants and runners to ensure timely fulfillment of orders.
• Maintain accurate records of inventory movements, monitor stock levels at the counter, perform stock counts eg. PWP, GWP, coupons and report discrepancies promptly.
• Assist with Changi Rewards membership enquiries, redemptions, and other marketing campaign giveaways as stipulated by CAG. Attend to customers’ enquiries at the counter and upsell commercial services (e.g. Shopping Concierge Services, Changi Rewards, etc.).
• Ensure compliance with SOPs and service standards.

Counter Duties

• Handle all duties required at the ISC counter, including end-to-end fulfillment for departure and/or arrival orders.
• Receive and process orders accurately and timely on Warehouse Management System (WMS). Perform thorough check on item description, quantity and customer information.
• Monitor order status and coordinate with merchants and runners to ensure timely fulfillment of orders.
• Maintain accurate records of inventory movements, monitor stock levels at the counter, perform stock counts eg. PWP, GWP, coupons and report discrepancies promptly.
• Assist with Changi Rewards membership enquiries, redemptions, and other marketing campaign giveaways as stipulated by CAG. Attend to customers’ enquiries at the counter and upsell commercial services (e.g. Shopping Concierge Services, Changi Rewards, etc.).
• Ensure compliance with SOPs and service standards.

Runner Duties

• Responsible for the transfer, delivery and/or collection of items within terminals (counters, merchants, and NT backroom), ensuring orders are correct and quality checks are performed.

Checker Duties

• Pick, pack and organize items for pick-up or delivery, ensuring accuracy and timeliness of orders

Other Duties

• Perform housekeeping duties and always ensure cleanliness of the counter and backroom.
• Assist with any other duties as assigned by management.

12 hours shift, 4 days work week

Select 1 fixed shift:
10am - 10pm OR
10pm - 10am

We regret to inform that only shortlisted candidates will be notified.

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