Counter & Fulfilment Specialist — 4‑Day Week

SMARTE CARTE SINGAPORE PTE. LTD.; Singapore; On-site; SGD 20,088 - 31,248; Full time

Job summary

Smarte Carte Singapore Pte Ltd is seeking a role at the ISC counter in Singapore. You will handle end-to-end fulfillment for departure and arrival orders, process orders in the Warehouse Management System, and ensure accuracy in item descriptions and customer data.

You will monitor orders, coordinate with merchants and runners, and maintain inventory records while reporting discrepancies. The role includes assisting with Changi Rewards and upselling services, plus strict adherence to SOPs and

Responsibilities

• Handle duties at the ISC counter, including end-to-end fulfillment for departure and arrival orders.
• Receive and process orders accurately on the Warehouse Management System (WMS).
• Monitor order status and coordinate with merchants and runners for timely fulfillment.
• Maintain inventory movement records; monitor counter stock levels and report discrepancies.
• Assist with Changi Rewards inquiries and redemptions; upsell services such as Shopping Concierge.
• Ensure compliance with SOPs and service standards.
• Perform housekeeping to maintain counter and backroom cleanliness.
• Attend to other duties as assigned by management.

Job description

Smarte Carte Singapore Pte Ltd is seeking a role at the ISC counter in Singapore. You will handle end-to-end fulfillment for departure and arrival orders, process orders in the Warehouse Management System, and ensure accuracy in item descriptions and customer data.

You will monitor orders, coordinate with merchants and runners, and maintain inventory records while reporting discrepancies. The role includes assisting with Changi Rewards and upselling services, plus strict adherence to SOPs and