Customer Service Officer (Food Manufacturing) - North - WCDT

WECRUIT PTE. LTD.; Singapore; On-site; SGD 28,000 - 40,000; Full time

Job summary

WECRUIT PTE. LTD. in Singapore seeks a dedicated customer service representative to handle customer orders and inquiries effectively. Your responsibilities will include processing orders, maintaining records, and resolving complaints.

The ideal candidate possesses excellent communication skills and experience in customer service, particularly in food service or hospitality. A proactive attitude and proficiency in order processing software are essential for this role.

Qualifications

• Minimum GCE 'N' or 'O' Levels or its equivalent.
• Excellent communication skills with a customer-centric approach.
• Ability to multitask in a fast-paced environment.
• Problem-solving skills to handle challenging situations.
• Proactive attitude committed to exceptional customer service.
• Experience in customer service, preferably in food service or hospitality.
• Strong proficiency in order processing software.

Responsibilities

• Process customer orders accurately and efficiently.
• Respond promptly to customer inquiries via phone, email, or chat.
• Collaborate with sales and logistics teams for order fulfillment.
• Maintain accurate records of customer interactions and transactions.
• Assist in the resolution of customer complaints or escalations.
• Continuously improve customer service procedures and processes.
• Provide feedback to management based on customer interactions.

Skills

Excellent communication skills

Problem-solving skills

Multitasking

Customer service experience

Education

GCE 'N' or 'O' Levels or equivalent

Tools

Order processing software

SAP S4

Job description

Responsibilities

• Process customer orders accurately and efficiently using our designated systems or software.


• Respond promptly to customer inquiries via phone, email, or chat, addressing any concerns or questions related to orders, delivery, or products.


• Collaborate closely with the sales and logistics teams to ensure timely order fulfillment and resolve any discrepancies or issues that may arise.


• Maintain accurate records of customer interactions and transactions, ensuring proper documentation of orders, modifications, and cancellations.


• Assist in the resolution of customer complaints or escalations, striving to achieve positive outcomes and customer satisfaction.


• Continuously improve customer service procedures and processes to enhance efficiency and service quality.


• Provide insights and feedback to management based on customer interactions to improve products or services.

Requirements

• Minimum GCE ‘N’ or ‘O’ Levels or its equivalent


• Excellent communication skills (verbal and written) with a customer-centric approach.


• Ability to multitask and work effectively in a fast-paced environment while maintaining attention to detail.


• Problem-solving skills and the ability to handle challenging situations professionally.


• A proactive attitude with a commitment to delivering exceptional customer service.


• Proven experience in a customer service role preferably in the food service or hospitality industry.


• Strong proficiency in order processing software or systems; familiarity with SAP S4 is a plus.