Customer Service Executive @ West Region

CORESTAFF PTE. LTD.; Singapore; On-site; SGD 61,000 - 100,000; Full time

Job summary

CORESTAFF PTE. LTD. is seeking a Senior Sales Support Executive to manage end-to-end customer orders and coordinate the daily Sales Support team.

The role involves processing orders, handling amendments, returns, and exchanges, and ensuring timely fulfilment in collaboration with Warehouse and Operations. The ideal candidate has a Diploma/Degree in Business, Supply Chain, or related disciplines, with hands-on ERP experience and a background in customer service or sales support.

Qualifications

• Diploma/Degree in Business, Supply Chain, Logistics or related disciplines.
• Relevant experience in Customer Service, Order Management or Sales Support.
• Prior team-leading experience in Customer Service, Sales Support or Order Management is required.
• Strong hands-on experience in end-to-end order processing and ERP systems.
• Experience in food manufacturing, FMCG or distribution is an advantage.
• Good communication, organisational and problem-solving skills.
• Able to support occasional Saturdays/Public Holidays when required, with time off provided.

Responsibilities

• Manage end-to-end customer orders, including processing, amendments, returns and exchanges.
• Coordinate with Warehouse and Operations to ensure accurate and timely order fulfilment.
• Handle customer enquiries, delivery issues, billing matters and credit/debit notes.
• Lead and guide Customer Service staff, including daily task allocation, work scheduling and manpower coordination.
• Monitor team performance, prepare reports and implement process improvements.
• Maintain good relationships with customers and internal stakeholders.

Skills

Customer service

Order management

Team leadership

Communication

Problem solving

Education

Diploma or Degree in Business/Logistics/Supply Chain

Related disciplines

Tools

ERP systems

Job description

Job Summary

Our client is an established food manufacturing and distribution company seeking an experienced Senior Sales Support Executive to manage end-to-end customer orders and support the daily coordination of the Sales Support team.

Responsibilities

• Manage end-to-end customer orders, including processing, amendments, returns and exchanges.
• Coordinate with Warehouse and Operations to ensure accurate and timely order fulfilment.
• Handle customer enquiries, delivery issues, billing matters and credit/debit notes.
• Lead and guide Customer Service staff, including daily task allocation, work scheduling and manpower coordination.
• Monitor team performance, prepare reports and implement process improvements.
• Maintain good relationships with customers and internal stakeholders.

Requirements

• Diploma/Degree in Business, Supply Chain, Logistics or related disciplines.
• Relevant experience in Customer Service, Order Management or Sales Support.
• Prior team-leading experience in Customer Service, Sales Support or Order Management is required.
• Strong hands-on experience in end-to-end order processing and ERP systems.
• Experience in food manufacturing, FMCG or distribution is an advantage.
• Good communication, organisational and problem-solving skills.
• Able to support occasional Saturdays/Public Holidays when required, with time off provided.