Customer Service Officer #10516

ANRADUS PTE. LTD.; Singapore; On-site; SGD 28,000 - 36,000; Full time

Job summary

ANRADUS PTE. LTD. is seeking a Customer Service Officer in Singapore to handle customer enquiries related to shipments and deliveries.

You will coordinate with internal teams to resolve issues and ensure timely updates on orders. The role involves data entry, maintaining accurate shipment records, generating service reports, and assisting with shipping documentation, customs clearance, and last-mile delivery coordination.

Qualifications

• Experience in customer service or data entry.
• Basic computer knowledge.
• Knowledge of Excel is an advantage.
• Candidates without prior experience are welcome to apply; training will be provided.

Responsibilities

• Handle customer enquiries and provide timely assistance on shipment and delivery matters.
• Coordinate with internal departments to follow up on customer requests and resolve service issues.
• Provide shipment status updates and assist with delivery arrangements.
• Perform data entry and maintain accurate customer and shipment records.
• Prepare and update customer service reports and related documentation.
• Follow up on outstanding enquiries and ensure timely resolution.
• Assist with shipping documentation, customs clearance and last-mile delivery coordination.
• Perform other ad-hoc duties as assigned.

Skills

Customer service

Data entry

Microsoft Excel

Job description

Job Description

Industry/ Organization Type: Transportation and Storage

Position Title: Customer Service Officer

Working Location: Airline Road

Working Hours: 5.5 days (Mon - Fri, 9:00 AM - 6:00 PM; Sat, 9:00 AM - 1:00 PM) (After probation alternate Saturday)

Salary Package: Basic Salary + VB + Medical & Dental Benefits

Duration: Permanent Role

Key Responsibilities

• Handle customer enquiries and provide timely assistance on shipment and delivery matters.
• Coordinate with internal departments to follow up on customer requests and resolve service issues.
• Provide shipment status updates and assist with delivery arrangements.
• Perform data entry and maintain accurate customer and shipment records.
• Prepare and update customer service reports and related documentation.
• Follow up on outstanding enquiries and ensure timely resolution.
• Assist with shipping documentation, customs clearance and last-mile delivery coordination.
• Perform other ad-hoc duties as assigned.

Additional Requirements

• Experienced in customer service or data entry.
• Basic computer knowledge.
• Self-motivated with a positive attitude and willingness to learn.
• Knowledge of Microsoft Excel is an advantage.
• Basic understanding of shipping documentation, customs clearance and last-mile delivery is an advantage.
• Candidates without prior experience are welcome to apply; training will be provided.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days . If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.