Logistics Customer Service Specialist

ANRADUS PTE. LTD.; Singapore; On-site; SGD 28,000 - 36,000; Full time

Job summary

ANRADUS PTE. LTD. is seeking a Customer Service Officer in Singapore to handle customer enquiries related to shipments and deliveries.

You will coordinate with internal teams to resolve issues and ensure timely updates on orders. The role involves data entry, maintaining accurate shipment records, generating service reports, and assisting with shipping documentation, customs clearance, and last-mile delivery coordination.

Qualifications

• Experience in customer service or data entry.
• Basic computer knowledge.
• Knowledge of Excel is an advantage.
• Candidates without prior experience are welcome to apply; training will be provided.

Responsibilities

• Handle customer enquiries and provide timely assistance on shipment and delivery matters.
• Coordinate with internal departments to follow up on customer requests and resolve service issues.
• Provide shipment status updates and assist with delivery arrangements.
• Perform data entry and maintain accurate customer and shipment records.
• Prepare and update customer service reports and related documentation.
• Follow up on outstanding enquiries and ensure timely resolution.
• Assist with shipping documentation, customs clearance and last-mile delivery coordination.
• Perform other ad-hoc duties as assigned.

Skills

Customer service

Data entry

Microsoft Excel

Job description

ANRADUS PTE. LTD. is seeking a Customer Service Officer in Singapore to handle customer enquiries related to shipments and deliveries.

You will coordinate with internal teams to resolve issues and ensure timely updates on orders. The role involves data entry, maintaining accurate shipment records, generating service reports, and assisting with shipping documentation, customs clearance, and last-mile delivery coordination.