Customer Service Officer

TRIBECAR PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

TRIBECAR PTE. LTD. in Singapore is seeking a dedicated customer support representative to enhance service delivery. You will provide prompt assistance through various communication channels, including email, calls, and online chats, ensuring high customer satisfaction.

The ideal candidate should possess strong communication skills in multiple local languages and have a valid driving license. This role is essential for supporting marketing outreach and maintaining customer engagement.

Qualifications

• Ability to speak other local languages to enhance communication with diverse customers.
• Possession of a valid class 3/3A/2B/2A/2 driving license to support operational flexibility.
• Basic proficiency in office computing applications to assist with administrative tasks.

Responsibilities

• Respond promptly to email enquiries from the public and members to resolve their requests.
• Call members to clarify their requests for better service delivery.
• Attend to online chat and social media enquiries to provide timely assistance.
• Support marketing campaigns by making outbound calls to potential customers.
• Use computer, cloud, and mobile applications effectively.

Skills

Customer support

Multi-language communication

Issue resolution

Tools

Office computing applications

Job description

Company Overview

Tribecar is a 100% Singaporean on-demand car-sharing service with over 1300 convenient locations. Members access cars via smartphone 24/7 with no minimum booking length. We design, build, and maintain every element of the service ourselves.

Job Summary

You will provide prompt, empathetic customer support by responding to enquiries via email, calls, and online chats, helping to ensure high customer satisfaction and supporting marketing outreach.

Responsibilities

• Respond promptly to email enquiries from the public and members to resolve their requests clearly and efficiently
• Call members when needed to clarify and understand their requests for better service delivery
• Attend to online chat and social media enquiries to provide timely assistance and maintain customer engagement
• Support marketing campaigns by making outbound calls to potential or existing customers
• Use computer, cloud, and mobile applications effectively to manage customer interactions and information

Preferred competencies and qualifications

• Ability to speak other local languages to enhance communication with diverse customers
• Possession of a valid class 3/3A/2B/2A/2 driving license to support operational flexibility
• Basic proficiency in office computing applications to assist with administrative tasks