Customer Service Officer | Sales |Paya Lebar - 3972

The Supreme HR Advisory Pte. Ltd.; Singapore; On-site; SGD 28,000 - 31,000; Full time

Job summary

The Supreme HR Advisory Pte. Ltd. is hiring a Customer Service Officer – Sales to support rental operations at Paya Lebar. The role involves securing retail and corporate rentals and handling replacement cars, payments, and documentation.

You will respond to customer inquiries, manage rental workflows via Fleetmatics, and coordinate with operations to ensure efficient fleet utilization — with a focus on accuracy and service quality.

Qualifications

• Proficient in MS Office to support administrative tasks.
• Valid Class 3/3A driving license is an advantage for vehicle handling.

Responsibilities

• Secure retail and corporate rentals.
• Activate replacement cars for insured and track the due date for returning.
• Provide timely, consistent and accurate information to external customers.
• Ensure accurate processing of rental workflow through Fleetmatics.
• Furnish accurate driver particulars to respective authority for summons.
• Prepare quotation, tender, process monthly renewal, collect payment for Corporate accounts.
• Handle PRAC technical/breakdown such as vehicle unable to start, accident etc. Escalate promptly to operations/manager for follow up as appropriate.
• Handle cash and credit transactions accurately and securely.
• Work with operations to maximize fleet utilization.
• Ensure tidiness and cleanliness of the reception area to create a pleasant and welcome environment for walk-in customers.
• Seek immediate assistance from relevant colleagues for issues that cannot be resolved within the department or escape promptly to the manager as appropriate.

Skills

MS Office

Class 3/3A driving license

Job description

Customer Service Officer – Sales

Working days: 5.5 days

Working time: Mon to Fri 9am-6pm; Alternate Saturday or Saturday WFH

Salary: $2500 - $2800

Working location: Paya Lebar

Job Description

• Secure retail and corporate rentals.


• Activating replacement cars forinsured and following up on the due date for returning.


• Provide timely, consistent and accurate information to external customers.


• Ensure accurate processing of rental workflow through Fleetmatics.


• Furnish accurate driver particulars to respective authority for summons.


• Prepare quotation, tender, process monthly renewal, collect payment for Corporate accounts.


• Handle PRAC technical/breakdown such as vehicle unable to start, accident etc. Escalate promptly to operations/manager for follow up as appropriate.


• Handle cash and credit transactions accurately and securely.


• Work with operations to maximize fleet utilization.


• Ensure tidiness and cleanliness of the reception area to create a pleasant and welcome environment for walk-in customers.


• Seek immediate assistance from relevant colleagues for issues that cannot be resolved within the department or escape promptly to the manager as appropriate.

Preferred competencies and qualifications

• Proficient in MS Office to support administrative and reporting tasks


• With valid class 3/3A driving license to support vehicle handling and replacement car activation, will be an advantage