Customer Service Officer – Sales - YZ11

The Supreme HR Advisory Pte. Ltd.; Singapore; Sur place; SGD 28 000 - 31 000; Plein temps

Résumé du poste

The Supreme HR Advisory Pte. Ltd. is seeking a Customer Service Officer – Sales to manage retail and corporate car rentals, support replacement car activations, and ensure smooth rental processing.

You will provide clear information to customers, handle payments, and coordinate with operations to maximize fleet use. Based in Singapore at Paya Lebar, the role emphasizes MS Office proficiency and a valid Class 3/3A driving license; the salary range is SGD 2,500–2,800 per month with 5.5 working

Qualifications

• MS Office proficiency for administrative tasks.
• With valid Class 3/3A driving license is a plus.

Responsabilités

• Secure retail and corporate rentals.
• Activate replacement cars for insured and follow up on return dates.
• Provide timely, accurate information to external customers.
• Ensure accurate processing of rental workflow through Fleetmatics.
• Furnish driver particulars to authorities for summons.
• Prepare quotations, tender, process monthly renewals, collect payments for Corporate accounts.
• Handle PRAC technical/breakdowns and escalate to operations/manager as needed.
• Handle cash and credit transactions securely.
• Work with operations to maximize fleet utilization.
• Maintain reception area tidiness for a welcoming environment.
• Escalate unresolved issues promptly.

Connaissances

Customer service

MS Office

Outils

Driving license (Class 3/3A)

Description du poste

Position: Customer Service Officer – Sales

Working days: 5.5 days

Working time: Mon to Fri 9am-6pm; Alternate Saturday or Saturday WFH

Salary: $2500 - $2800

Working location: Paya Lebar

Job Summary

You will manage retail and corporate car rentals, support replacement car activation for insured customers, and ensure smooth rental processing. You will provide clear information to customers, handle payments, and coordinate with operations to maximize fleet use.

Job Description

• Secure retail and corporate rentals.
• Activating replacement cars forinsured and following up on the due date for returning.
• Provide timely, consistent and accurate information to external customers.
• Ensure accurate processing of rental workflow through Fleetmatics.
• Furnish accurate driver particulars to respective authority for summons.
• Prepare quotation, tender, process monthly renewal, collect payment for Corporate accounts.
• Handle PRAC technical/breakdown such as vehicle unable to start, accident etc. Escalate promptly to operations/manager for follow up as appropriate.
• Handle cash and credit transactions accurately and securely.
• Work with operations to maximize fleet utilization.
• Ensure tidiness and cleanliness of the reception area to create a pleasant and welcome environment for walk-in customers.
• Seek immediate assistance from relevant colleagues for issues that cannot be resolved within the department or expedite promptly to the manager as appropriate.

Preferred competencies and qualifications

• Proficient in MS Office to support administrative and reporting tasks
• With valid class 3/3A driving license to support vehicle handling and replacement car activation, will be an advantage

Tan Yen Zhen (Chen Yan Zhen) Reg No: R25138932

The SupremeHR Advisory Pte Ltd EA No: 14C7279