Customer Service Officer

FK HUMAN RESOURCES PRIVATE LIMITED; Singapore; On-site; SGD 29,000 - 42,000; Full time

Job summary

FK HUMAN RESOURCES PRIVATE LIMITED in Singapore is seeking a Customer Service Coordinator to handle inquiries and coordinate aircon service activities. You will liaise with customers via phone, WhatsApp, and email, scheduling servicing and repairs while ensuring smooth communication with technicians and accurate records.

The role requires clear English communication, basic computer skills, and a professional, organized approach to work in a fast-paced environment.

Qualifications

• English communication required (spoken and written).
• Basic computer skills (Microsoft Office, WhatsApp, email).
• Good communication and customer service skills.
• Able to multitask in a fast-paced environment.
• Responsible, organized, and punctual.
• Experience in customer service or aircon industry is an advantage (training can be provided).

Responsibilities

• Answer customer phone calls, WhatsApp messages, and email enquiries.
• Schedule aircon servicing, maintenance, and repair appointments.
• Coordinate and assign daily jobs to technicians.
• Follow up with customers on appointments and service progress.
• Prepare quotations, invoices, and basic service reports.
• Maintain customer records and update the company system.
• Provide friendly and professional customer service.

Skills

Customer service

Multitasking

English communication

Organizational skills

Tools

Microsoft Office

WhatsApp

Email

Job description

Job Description

• Answer customer phone calls, WhatsApp messages, and email enquiries.
• Schedule aircon servicing, maintenance, and repair appointments.
• Coordinate and assign daily jobs to technicians.
• Follow up with customers on appointments and service progress.
• Prepare quotations, invoices, and basic service reports.
• Maintain customer records and update the company system.
• Provide friendly and professional customer service.

Requirements

• Able to communicate in English (spoken and written).
• Basic computer skills (Microsoft Office, WhatsApp, email).
• Good communication and customer service skills.
• Able to multitask and work in a fast-paced environment.
• Responsible, organized, and punctual.
• Experience in customer service or aircon industry is an advantage (training can be provided).