Admin/Sales

LETSCOOL AIRCON ENGINEERING PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

LETSCOOL AIRCON ENGINEERING PTE. LTD. in Singapore is seeking an Admin / Sales Coordinator to manage customer inquiries, prepare quotations, schedule site visits, and coordinate with technicians.

You will handle quotations, invoices, and administrative documents, while maintaining accurate customer records and supporting daily operations. The role emphasizes strong communication with customers via WhatsApp and calls, and collaboration with the sales and technician teams to ensure smooth project

Qualifications

• Experience in administration, sales coordination, customer service, or aircon industry is an advantage.
• Good communication and interpersonal skills.
• Able to communicate effectively with customers through WhatsApp and phone calls.
• Basic knowledge of air-conditioning services and products; training can be provided.
• Proficient in Word and Excel.

Responsibilities

• Handle customer enquiries via WhatsApp, phone calls, social media, and other communication channels.
• Provide information on aircon servicing, repair, installation, chemical wash, chemical overhaul, and other services.
• Prepare and send quotations and price proposals to customers.
• Follow up on customer enquiries, quotations, and potential sales leads.
• Schedule appointments for aircon servicing, repairs, site surveys, and installations.
• Confirm appointments with customers and coordinate with technicians.
• Maintain good relationships with new and existing customers.
• Handle customer feedback and basic complaints professionally.
• Prepare quotations, invoices, purchase orders, delivery orders, and other administrative documents.
• Update customer details, sales records, appointments, and job information in the company's system.
• Maintain proper filing and documentation of customer and company records.
• Coordinate with suppliers regarding pricing, stock availability, and deliveries.
• Assist with payment follow-up and outstanding invoices when required.
• Prepare simple reports and assist with daily office administration.
• Coordinate daily work schedules with technicians and project teams.
• Ensure technicians receive accurate job details, customer addresses, and work requirements.
• Monitor job progress and update customers when necessary.
• Follow up on completed jobs and customer satisfaction.
• Assist in arranging site surveys and installation schedules.

Skills

Customer service

Communication

Multitasking

Microsoft Office

Teamwork

Tools

Microsoft Office

Job description

Position

Admin / Sales Coordinator

Department

Administration & Sales

Job Summary

We are looking for a responsible, customer-oriented, and well-organized Admin / Sales Coordinator to support our air-conditioning sales and daily administrative operations. The candidate will handle customer enquiries, prepare quotations, coordinate appointments, follow up on sales leads, and liaise with technicians and customers.

Key Responsibilities

Sales & Customer Service

• Handle customer enquiries via WhatsApp, phone calls, social media, and other communication channels.

• Provide information on aircon servicing, repair, installation, chemical wash, chemical overhaul, and other services.

• Prepare and send quotations and price proposals to customers.

• Follow up on customer enquiries, quotations, and potential sales leads.

• Schedule appointments for aircon servicing, repairs, site surveys, and installations.

• Confirm appointments with customers and coordinate with technicians.

• Maintain good relationships with new and existing customers.

• Handle customer feedback and basic complaints professionally.

Administrative Duties

• Prepare quotations, invoices, purchase orders, delivery orders, and other administrative documents.

• Update customer details, sales records, appointments, and job information in the company's system.

• Maintain proper filing and documentation of customer and company records.

• Coordinate with suppliers regarding pricing, stock availability, and deliveries.

• Assist with payment follow-up and outstanding invoices when required.

• Prepare simple reports and assist with daily office administration.

Operations Coordination

• Coordinate daily work schedules with technicians and project teams.

• Ensure technicians receive accurate job details, customer addresses, and work requirements.

• Monitor job progress and update customers when necessary.

• Follow up on completed jobs and customer satisfaction.

• Assist in arranging site surveys and installation schedules.

Requirements

• Previous experience in administration, sales coordination, customer service, or the aircon industry is an advantage.

• Good communication and interpersonal skills.

• Able to communicate effectively with customers through WhatsApp and phone calls.

• Basic knowledge of air-conditioning services and products is an advantage; training can be provided.

• Proficient in Microsoft Office, including Word and Excel.

• Well-organized, responsible, and able to multitask.

• Able to work independently and as part of a team.

• Positive attitude and willingness to learn.

Working Hours

Monday to Saturday / As per company working schedule.

Salary

Salary will be commensurate with experience and qualifications.