Customer Service

CAN-CAN AIR-CON ENGINEERING; Singapore; On-site; SGD 39,000 - 61,000; Full time

Job summary

CAN-CAN AIR-CON ENGINEERING in Singapore is seeking a coordinator to manage customer service operations for air conditioning maintenance projects. You will coordinate schedules, arrange site visits, liaise with suppliers and clients for parts replacement, and support the preparation of quotations.

You will also collaborate with the accounts team to monitor payments and ensure timely collections, contributing to a smooth project workflow and accurate, timely quotes that help secure project

Responsibilities

• Respond promptly to customer calls to provide timely assistance
• Coordinate DLP activities and schedule air conditioning servicing for maintenance compliance
• Arrange site visits and conduct rectification work surveys to provide accurate quotes to client
• Liaise with suppliers and customers to manage parts replacement efficiently
• Perform daily administrative tasks to maintain smooth workflow
• Collaborate with accounts to follow up on outstanding payments and support collections
• Prepare accurate and timely quotations for clients to facilitate project approvals and sales

Skills

Customer service

Scheduling

Vendor liaison

Quotation writing

Job description

Job Summary

You will coordinate customer service operations by managing air con maintenance schedules, arranging site visits, liaising with suppliers and customers for parts replacement, preparing quotations, and supporting accounts to ensure timely payment collections.

Responsibilities

• Respond promptly to customer calls to provide timely assistance
• Coordinate project Defects Liability Period (DLP) activities and schedule air conditioning servicing to ensure maintenance compliance
• Arrange project site visits and conduct rectification work surveys with engineers and supervisors in order to give a accurate quote to client
• Liaise with suppliers and customers to manage parts replacement jobs efficiently
• Perform daily administrative tasks related to customer service operations to maintain smooth workflow
• Collaborate with accounts to follow up on outstanding customer payments and support collections
• Prepare accurate and timely quotations for clients to facilitate project approvals and sales