Customer Service Executive

GRADECOOL AIR-CONDITION PTE. LTD.; Singapore; On-site; SGD 22,000 - 31,000; Full time

Job summary

GradeCool Air-Condition Pte. Ltd. in Tampines, Singapore, is seeking a Customer Service Executive to handle enquiries via phone, WhatsApp and email, and to arrange air-conditioning servicing, repairs and installations.

You will prepare quotations, invoices and service documents; follow up on appointments and payments; coordinate appointments between customers and technicians; and assist with daily office operations. Training provided; salary $2,000–$2,800 per month.

Qualifications

• Singapore Citizen / PR preferred for the role.
• Customer service or administrative experience is an advantage.
• Good communication and interpersonal skills are essential.
• Responsible, organized and able to work independently.
• Basic computer skills required.
• Training will be provided.

Responsibilities

• Handle customer enquiries via phone, WhatsApp and email.
• Arrange air-conditioning servicing, repair and installation appointments.
• Prepare quotations, invoices and service-related documents.
• Follow up with customers regarding appointments and payments.
• Coordinate appointments between customers and technicians.
• Handle general administrative and customer service duties.
• Assist with daily office operations

Skills

Good communication

Interpersonal skills

Independent worker

Positive attitude

Willingness to learn

Customer service experience

Tools

Microsoft Office

Job description

Customer Service Executive

GradeCool Air-Condition Pte Ltd

Work Location: Tampines, Singapore

Job Responsibilities

• Handle customer enquiries via phone, WhatsApp and email
• Arrange air-conditioning servicing, repair and installation appointments
• Prepare quotations, invoices and service-related documents
• Follow up with customers regarding appointments and payments
• Coordinate appointments between customers and technicians
• Handle general administrative and customer service duties
• Assist with daily office operations

Job Requirements

• Singapore Citizen / Singapore PR preferred
• Customer service or administrative experience is an advantage
• Good communication and interpersonal skills
• Responsible, organized and able to work independently
• Basic computer skills
• Positive attitude and willing to learn
• Training will be provided

Working Hours

• Monday – Saturday: 8:30am – 5:30pm
• 1 week: 5 working days
• 1 week: 6 working days
• Sunday & Public Holidays: Off

Salary

$2,000 – $2,800 per month

Salary will depend on experience and incentive scheme.

Work Location: Tampines Area

We look forward to welcoming a new member to our team!