Customer Service Officer

LUMENS PTE. LTD.; Singapore; On-site; SGD 36,000 - 52,000; Full time

Job summary

LUMENS PTE. LTD. in Singapore seeks a proactive operations professional to support service delivery, collaborate with internal teams, and resolve issues affecting customer and driver satisfaction.

You will participate in meetings, review regulatory and market issues related to sustainability, and help improve processes through clear work instructions and SOPs.

Responsibilities

• Collaborate with internal teams to resolve service-related issues, delivering effective solutions to enhance customer and driver satisfaction.
• Respond to email disputes from drivers and customers, providing clear and timely resolutions to maintain positive relationships.
• Attend regular team meetings to stay informed on operational goals and coordinated follow-ups for efficient task execution.
• Research and review regulatory, technical, and market issues related to sustainability, offering insights to improve processes.
• Evaluate development projects and assisted in adapting development processes to align with project needs.
• Resolve escalated customer issues promptly, fostering long-term customer loyalty and satisfaction.
• Collaborate with internal teams to enhance existing processes by creating work instructions, standard operating procedures, and standardized forms.
• Manage personal performance metrics, consistently meeting service standards and contributing to team success.

Job description

• Collaborate with internal teams to resolve service-related issues, delivering effective solutions to enhance customer and driver satisfaction.
• Respond to email disputes from drivers and customers, providing clear and timely resolutions to maintain positive relationships.
• Attend regular team meetings to stay informed on operational goals and coordinated follow-ups for efficient task execution.
• Research and review regulatory, technical, and market issues related to sustainability, offering insights to improve processes.
• Evaluate development projects and assisted in adapting development processes to align with project needs.
• Resolve escalated customer issues promptly, fostering long-term customer loyalty and satisfaction.
• Collaborate with internal teams to enhance existing processes by creating work instructions, standard operating procedures, and standardized forms.
• Manage personal performance metrics, consistently meeting service standards and contributing to team success.