Driver Relations Officer

ComfortDelGro Rent-A-Car Pte Ltd; Singapore; In loco; SGD 39.000 - 54.000; Tempo pieno

Descrizione del lavoro

ComfortDelGro Rent-A-Car Pte Ltd in Singapore seeks a frontline service assistant to handle drivers' enquiries via hotline, walk-ins, and email. You will provide guidance on procedures, policies, and general queries, and assist with applications and documentation.

Ideal candidates have 1 year in service-related roles, strong communication skills, and a patient, customer-oriented mindset. Fresh graduates are welcome to apply; team collaboration is encouraged.

Competenze

• Minimum qualification: GCE 'N'/ 'O' Level or NITEC or equivalent.
• At least 1 year in service-related roles, frontline or customer-facing.
• Proficient with Word, Excel, Outlook.
• Strong interpersonal and communication skills.
• Patient and customer-oriented attitude.
• Fresh graduates welcome; relevant experience an advantage.

Mansioni

• Attend to drivers' enquiries through hotline, walk-ins, and email under the guidance of supervisors.
• Provide frontline support to drivers on standard procedures, policies, and general enquiries.
• Assist drivers with applications, submissions, documentation, and administrative processes.
• Escalate complex cases to senior officers or supervisors when necessary.
• Record and update driver interactions and case details in internal systems.
• Assist in gathering feedback and information for departmental reporting.
• Work closely with colleagues and other departments to ensure smooth service delivery to drivers.
• Undertake other duties assigned by supervisor or management.

Conoscenze

Customer service

Communication

Problem solving

Team player

Formazione

GCE O/N Level / NITEC or equivalent

Strumenti

Microsoft Office (Word, Excel, Outlook)

Descrizione del lavoro

Job Responsibilities

• Attend to drivers' enquiries through hotline, walk-ins, and email under the guidance of supervisors.
• Provide frontline support to drivers on standard operational procedures, company policies, and general enquiries.
• Assist drivers with applications, submissions, documentation, and administrative processes.
• Escalate complex cases, complaints, and unresolved issues to senior officers or supervisors when necessary.
• Record and update driver interactions, enquiries, and case details accurately in internal systems.
• Assist in gathering feedback and information for departmental reporting purposes.
• Work closely with colleagues and other departments to facilitate smooth service delivery to drivers.
• Undertake any other duties and responsibilities assigned by the Department Supervisor or Management.

Job Requirements

• Minimum GCE 'N' Level, GCE 'O' Level, NITEC or equivalent qualification.
• At least 1 years of working experience in service-related industries, preferably in frontline, customer service, or client-facing roles.
• Basic knowledge of Microsoft Office applications, including Word, Excel, and Outlook.
• Strong interpersonal, communication, and problem-solving skills.
• Professional, patient, and customer-oriented attitude when handling drivers’ concerns.
• A team player who is willing to support colleagues and take guidance from supervisors.
• Good communication and interpersonal skills.
• Fresh graduates are welcome to apply. Relevant customer service or administrative experience will be an advantage.