Customer Service Officer

Singapore Press Holdings Limited; Singapore; On-site; SGD 28,000 - 39,000; Full time

Job summary

SPH Media is seeking candidates for a customer service role in Singapore. You will handle phone-in enquiries and feedback on subscriptions, guide subscribers on digital publications, and manage customer relationships with timely resolutions.

The position requires strong interpersonal and Mandarin communication skills, with the ability to work under pressure in a fast-paced environment and familiarity with social media platforms such as Facebook and WhatsApp.

Qualifications

• Diploma with one year of customer service experience preferably in a contact centre environment
• Strong interpersonal skills with excellent written and verbal communication abilities
• Ability to converse in Mandarin with our Chinese speaking subscribers
• Ability to work under pressure and in a fast paced environment
• Familiar with social media channels and platforms such as Facebook, WhatsApp and chat bots

Responsibilities

• Attend to phone-in enquiries and feedback on newspaper and magazine subscriptions, promotions and delivery issues
• Guide subscribers on digital publications
• Manage customer relationships through effective follow-up and appropriate resolutions
• Interact with customers on digital support channels in a professional and timely manner

Skills

Interpersonal skills

Mandarin proficiency

Work under pressure

Social media familiarity

Tech savvy

Creative thinking

Empathy

Problem-solving mindset

Education

Diploma

Tools

Facebook

WhatsApp

Chatbots

Job description

Select how often (in days) to receive an alert:

About Us

SPH Media’s mission is to be the trusted source of news and lifestyle content in Singapore and Asia. One of our core purposes is to produce credible, balanced, and objective news and analysis, always with a view to uphold the public good and fostering an informed, engaged citizenry.

We welcome talented individuals to join us and grow a career in a vibrant and collaborative environment built around a culture of respect and inclusivity.

As an employer, we are committed to rewarding our people fairly and developing them in their careers.

About the Role

We seek highly motivated individuals who are keen to pursue a career in contact centre customer service to join our Customer Service Team.

Attend to phone-in enquiries and feedback on newspaper and magazine subscriptions, promotions and delivery issues

Guide subscribers on digital publications

Manage customer relationship through effective follow-up and appropriate resolutions

Able to interact with customers on digital support channels in a professional and timely manner

Working hours

Monday to Friday, 8.30am to 6pm. Overtime may be required on weekdays during the subscription drive.

Required to work on Saturday or Sunday from 8am to 12.30pm (approximately 3 times in 8 weeks)

Required Qualifications

Skills

Strong interpersonal skills with excellent written and verbal communication abilities

Ability to converse in Mandarin with our Chinese speaking subscribers

Ability to work under pressure and in a fast paced environment

Familiar with social media channels and platforms (such as Facebook, WhatsApp, chat bots)

Tech savvy, creative thinking and resilient

Competencies & Personality Traits

Collaborative team player with a positive attitude

Highly empathetic with a problem-solving mindset

Passionate about customer service

Qualifications / Experience

Diploma with one year of customer service experience preferably in a contact centre environment