Customer Service Officer

CF (THOMSON) PTE. LTD.; Singapore; On-site; SGD 45,000 - 78,000; Full time

Job summary

CF (THOMSON) PTE. LTD. in Singapore is seeking a proactive sales-focused professional to engage patients, manage leads, and drive conversion of care plans.

The role emphasizes building relationships, generating referrals, and collaborating with clinic staff to deliver a seamless patient journey. The ideal candidate has proven sales or BD experience, strong communication, and a track record of meeting targets, with healthcare or consumer-facing sales experience being a plus.

Qualifications

• Has proven sales or business development experience.
• Confident communicating with customers and building rapport.
• Enjoys working towards targets and achieving results.
• Comfortable handling objections and closing sales.
• Strong follow-up and relationship-building skills.
• Proactive, positive and takes ownership of their work.
• Balances commercial results with customer experience.
• Experience in healthcare, wellness, insurance, hospitality, retail or B2C sales is an advantage.

Responsibilities

• Convert – Engage patients, understand needs and support conversion of care plans.
• Follow Up – Manage leads and follow-ups, handle objections and close opportunities.
• Retain – Build relationships and encourage continued care.
• Grow – Generate referrals and support patient acquisition.
• Recommend – Introduce relevant clinic products and services based on patient needs.
• Engage – Create a positive patient experience from first visit onwards.
• Advocate – Develop opportunities for Google reviews, testimonials and case studies.
• Collaborate – Work with Doctors and clinic team for a seamless patient journey.

Skills

Sales experience

Business development

Communication

Target-oriented

Objection handling

Follow-up

Relationship building

Proactive

Customer focus

Job description

Responsbilities

• Convert – Engage patients, understand their needs and support the conversion of recommended care plans.
• Follow Up – Manage leads and patient follow-ups, handle objections and close opportunities.
• Retain – Build strong relationships and encourage patients to continue and renew their care.
• Grow – Generate referrals from existing patients and support patient acquisition activities.
• Recommend – Introduce relevant clinic products and services based on patient needs.
• Engage – Create a positive patient experience from their first visit onwards.
• Advocate – Develop opportunities for genuine Google reviews, testimonials, case studies and patient stories.
• Collaborate – Work closely with Doctors and the clinic team to ensure a seamless patient journey.

We’relooking for someone who:

• Has proven sales or business development experience.
• Is confident communicating with customers and building rapport.
• Enjoys working towards targets and achieving results.
• Are comfortable handling objections and closing sales.
• Has strong follow-up and relationship-building skills.
• Is proactive, positive and takes ownership of their work.
• Can balance commercial results with a genuine focus on customer experience.
• Experience in healthcare, wellness, insurance, hospitality, retail or B2C sales will be anadvantage.

Why Join Us?

• Competitive salary with performance-based incentives.
• Training and development opportunities.
• Career growth within a growing organisation.
• A professional, people-focused environment where your results make a difference.

If you enjoy sales, love working with people and want a role where you can see the impact of your work — we’d like to meet you.