Customer Service Manager: Lead with Late-Hour Support

DARLING DARLING PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

DARLING DARLING PTE. LTD. in Singapore seeks a Customer Service Manager to lead and grow a frontline team, delivering effective support and maintaining strong client relationships.

You will communicate clearly across all levels, coordinate with internal teams and external stakeholders, and ensure operational coverage during late hours.

The role requires resilience, strategic thinking, and a willingness to adapt to evolving business needs.

Qualifications

• Experience in customer service management with team leadership.
• Strong communication across diverse audiences.
• Familiarity with local market and contacts.
• Willingness to work late shifts.
• Residency preference in local area.

Responsibilities

• Lead and manage a customer service team to achieve targets and deliver quality service
• Develop and maintain strong local contacts to support operations and growth
• Communicate with internal teams and external stakeholders to resolve issues
• Manage staff schedules and resources for late hours
• Adapt to evolving business needs with additional tasks

Skills

Team leadership

Staff management

Interpersonal skills

Stakeholder engagement

Late shifts

Job description

DARLING DARLING PTE. LTD. in Singapore seeks a Customer Service Manager to lead and grow a frontline team, delivering effective support and maintaining strong client relationships.

You will communicate clearly across all levels, coordinate with internal teams and external stakeholders, and ensure operational coverage during late hours.

The role requires resilience, strategic thinking, and a willingness to adapt to evolving business needs.