Customer Service & Logistics Coordinator

Deutsche Post; Singapore; On-site; SGD 42,000 - 62,000; Full time

Job summary

Deutsche Post is seeking a Logistics Coordinator in Singapore to manage end-to-end customer orders and ensure operational compliance. You will coordinate shipment life cycles, engage with customers, and collaborate with the GSC to deliver efficient service.

With 2+ years in logistics, you will optimize profitability, manage documentation, and support cross-functional teams to meet delivery targets while upholding corporate guidelines.

Qualifications

• Diploma or bachelor’s degree in logistics or related field or equivalent experience.
• At least 2 years of experience in logistics or supply chain operations.

Responsibilities

• Organize and coordinate timely and accurate execution of all tasks in the shipment life cycle.
• Act as the primary point of contact for customers and stakeholders, providing proactive updates and managing expectations throughout the shipment lifecycle.
• Build and maintain strong customer relationships by understanding business needs and providing logistics solutions.
• Be proactive with customers to anticipate needs, resolve issues early, and strengthen trust.
• Identify upselling opportunities (Cargo Care portfolio, GoGreen, Insurance) that contribute to file profitability.
• Optimize Gross Profit through vendor and routing selection.
• Handle escalations timely and provide resolutions to maintain customer satisfaction.
• Leverage business knowledge to support decision-making, problem-solving, and customer advisory.

Skills

Ocean Freight

Air Freight

Road Transport

Warehouse

Customs

Trade Compliance

Import/Export

Bill of Lading

Certificate of Origin

Shipping Order

Commercial Invoicing

Packing List

Third Party Logistics

Market Knowledge

Education

Diploma or Bachelor’s degree in logistics

Tools

Flow

MyHG

Microsoft Office

AI Copilot

Job description

Job Purpose

Manage end-to-end customer orders, while ensuring the following in line with business strategy and objectives, corporate guidelines and policies:

• Operational process compliance (adherence to SOPs)
• Maximize file profitability
• Deliver excellent Customer Service
• Coordination of back-office activities with the Global Service Center (GSC)
• Proactively identifying opportunities for upselling

Key Tasks

Business Activities

• Organize and coordinate timely and accurate execution of all tasks in the shipment life cycle.
• Act as the primary point of contact for customers and stakeholders, providing proactive updates and managing expectations throughout the shipment lifecycle.
• Build and maintain strong customer relationships by understanding business needs and providing logistics solutions.
• Be upfront and proactive with customers to anticipate needs, resolve issues early, and strengthen trust.
• Identify upselling opportunities (Cargo Care portfolio, GoGreen, Insurance etc.) that contribute to file profitability.
• Optimize Gross Profit (GP) through vendor and routing selection.
• Handle escalations timely and provide resolutions to maintain customer satisfaction.
• Leverage business knowledge to support decision‑making, problem‑solving, and customer advisory.

Coordination with GSC (Global Service Center)

• Assign to/coordinate with the GSC to ensure timely and accurate execution of operational back‑office tasks.
• Monitor the quality, accuracy, and timeliness of all tasks performed by the GSC to ensure operational excellence.

Operational Oversight & Compliance

• Oversee import/export processes, ensuring adherence to internal procedures, customs regulations, and legislative requirements.
• Verify entries, documents, invoices, and calculations (conversions, weights, and volumes) for accuracy and compliance.
• Ensure all required documents are properly prepared, distributed, and archived.
• Escalate and address deviations, recommending corrective actions to improve process effectiveness and efficiency.

Cross‑Functional Collaboration

• Collaborate with internal functions such as Customs, Finance, Warehouse, and Sales to support seamless service delivery.
• Connect with overseas offices and stakeholders to validate and align on shipment information.
• Act as a bridge between internal stakeholders, the GSC, and customers to ensure smooth execution and service excellence.

Stakeholders

• Develop trusting relationships with customers through consistent & customer‑facing engagement
• Work with GSC, Customs, Warehouse, Finance, Sales departments and external parties (Vendors & Customers)
• Support and interact primarily with colleagues of own function and the broader HG network

Management Responsibility

• Individual contributor without direct responsibility for leading others

Skills

Industry Knowledge

• Ocean Freight, Air Freight, Road Transport, Warehouse, Customs, Trade Compliance, Import/Export, Sanctioned Countries, Bill of Lading, Certificate of Origin, Shipping Order, Commercial Invoicing, Packing List, Third Party Logistics, Market Knowledge

Systems & Tools

• Flow, Reporting, MyHG, Microsoft Office, AI (copilot)

Business Skills

• Business Processes, Stakeholder Management, Commercial skills (e.g. upselling), Communication skills, Customer Service, Problem solving, Working towards deadlines

Qualifications & Key Requirements

Education Level

· Diploma or bachelor’s degree in logistics or related field (e.g. Supply Chain Management, Logistics, International Trade or Business Administration) or equivalent relevant work experience.

Experience Level

· 2 years