Customer Service Intern

ASSA ABLOY Sicherheitstechnik GmbH; Singapore; On-site; SGD 13,000 - 18,000; Part time

Job summary

ASSA ABLOY Sicherheitstechnik GmbH in Singapore is seeking a Customer Service Intern to support the team with inquiries, service requests, and a positive customer experience. You will gain exposure to after-sales processes and administrative coordination.

The role involves assisting customers with exchanges, warranty support, and product information, while maintaining accurate service records and contributing to reports.

Qualifications

• Interest in customer service and retail.
• Strong written and verbal communication.
• Ability to work independently and as part of a team.
• Good organization and attention to detail.
• Customer-focused with a proactive attitude.

Responsibilities

• Assist walk-in customers with product exchanges and key services.
• Provide product information, warranty support and service-related help.
• Perform basic quality checks on products.
• Keep accurate records of product quality logs.
• Provide basic technical support and assist sales inquiries.
• Support preparation of customer service reports and receipts.
• Offer administrative support to Customer Service and Operations.
• Assist with ad hoc projects and other duties as assigned.

Skills

Customer service

Communication

Teamwork

Organization

Attention to detail

Proactive attitude

Job description

Job Title: Customer Service Intern

About Us

Assa Abloy is a global leader in access solutions, and Yale is one of our most renowned brands, specializing in digital door locks and safes. Our team is dedicated to innovation and excellence in security solutions, and we're looking for enthusiastic interns to join our retail marketing team.

Position Overview

The Customer Service Intern supports the customer service team in handling customer enquiries, coordinating service requests, and ensuring a positive customer experience. This role provides exposure to customer support operations, after-sales service processes, and administrative coordination.

Job Responsibilities

• Assist walk-in customers with product exchanges and safe key duplication services.
• Provide customers with product information, warranty support, and service-related assistance.
• Perform quality checks on products to ensure they meet company standards.
• Maintain accurate records of product quality log
• Provide basic technical support and assist with sales enquiries.
• Support the preparation of customer service reports and cash sales receipts
• Provide administrative support to both the Customer Service and Operations teams.
• Support ad hoc projects, business initiatives, and other duties as assigned.

Requirements

• Strong interest in customer service and the retail sector.
• Excellent written and verbal communication skills.
• Ability to work both independently and as part of a team.
• Strong organizational skills and attention to detail.
• Customer-focused with a positive and proactive attitude.

Company Culture

We are the ASSA ABLOY Group Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

We are the ASSA ABLOY Group Our people have made us the global leader in access solutions. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.